IT Support Administrator, Google-Suite, Global Technology

• A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support clients core business functions by deploying applications that enable their people to work more efficiently and deliver the highest levels of service to our clients.

  Responsibilities

  As a Manager, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to

  • Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above

  • Be involved in the financial management of clients

  • Be actively involved in business development activities to help identify and research opportunities on new/existing clients

  • Contribute to the development of your own and team’s technical acumen

  • Develop strategies to solve complex technical challenges

  • Assist in the management and delivering of large projects

  • Train, coach, and supervise staff

  • Keep up to date with local and national business and economic issues

  • Continue to develop internal relationships and your PwC brand

   

  
  PwC IT is delivering the G Suite solution to PwC Member firms as a globally managed IT service. In doing so, there is a requirement of ongoing maintenance and support from administrators experienced with managing large, multinational G Suite deployments.

  Administer Google G Suite

  • Perform Drive content ownership changes, email routing rules & content compliance / log searches

  • Drive domain whitelisting

  • Service account creation, email domain whitelisting, TLS configurations, trouble ticket triage, user management and account fixes, group management

  • Chromebox management, OU creation, addition and verification of configurations for new domains, install approved applications and services, manage service setting changes

  Provisioning

  • Support user provisioning and de-provisioning processes, and administer firm supported global provisioning tools

  • Assist with provisioning groups and any other managed resources (e.g. room resources) supported by the Google G Suite platform.

  • Provide territory consultancy to convey understanding of G Suite domain for operational purposes.

  • Support implementation of the operational strategy of the G Suite service

  Essential Technical Skills

  • Understanding of IT Service Management processes

  • AD/LDAP Experience

  • Understanding of operation of Single Sign On

  • Lotus Notes experience

  • Understanding of GCDS

  • Mail delivery SMTP

  • Strong complex troubleshooting skills within a global support team

  • GCP experience (advantageous)

  • Knowledge of how to use APIs (advantageous)

   

   

  About PwC
  
  We’re one of the world’s leading professional services organisations. From 158 countries, we help our clients, some of the most successful organisations on the globe, as well as its most dynamic entrepreneurs and thriving private businesses, to create the value they want. We help to measure, protect and enhance the things that matter most to them.
  
  The skills we look for in future employees
  
  All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.
  
  Learn more here www.pwc.com/uk/careers/experienced/apply
  
  Diversity
  
  We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool, as well as those who reflect the diverse nature of our society. And we aim to encourage a culture where people can be themselves and be valued for their strengths. Creating value through diversity is what makes us strong as a business and as an organisation with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.
  
  Learn more here www.pwc.com/uk/diversity