Senior Product Manager

• ABOUT THIS ROLE

   

  We are seeking an experienced Senior Product Manager (SLA Management) to own the end-to-end strategy, governance, and execution of Service Level Agreement (SLA) management across our technology products and platforms. You will define customer-facing SLAs and internal Service Level Objectives (SLOs), translate them into product and architectural requirements, and lead cross-functional teams to ensure consistent, measurable, and auditable service delivery. You will partner closely with Engineering, SRE/DevOps, Support, Operations, Legal, and Customer teams to deliver reliable, compliant, and market-differentiating service performance.

   

  Duties/Responsibilities

  • Define and execute product strategy, vision, and multi-quarter roadmap

  • Generate insights and actionable recommendations aligned to business goals

  • Balance day-to-day execution with long-term product vision

  • Collaborate with Engineering to define technical requirements, APIs, and system architecture

  • Drive product launches and coordinate cross-functional delivery

  • Partner with customers and senior business leaders to identify product opportunities

  • Build and maintain strong relationships across internal teams and external partners

  • Facilitate effective ceremonies and maintain clear stakeholder communications

  • Serve as primary point of contact for product-related initiatives

  • Define and measure success criteria and KPIs for product features

  • Leverage analytics and data tools to drive continuous improvement

  • Monitor product performance, adoption, and user satisfaction

  • Use insights to inform product roadmap and feature prioritization

   

  Education and/or Experience

  • 5+ years of product management experience

  • Demonstrated success shipping products at scale

  • Experience working in agile development environment

   

  Required Skills/Abilities

  • Strong understanding of modern software development practices, APIs, and Agile methodologies

  • Proficiency with product management tools such as Jira, Confluence, Figma, or Miro

  • Strong analytical skills with experience using SQL, Excel, BI platforms, or similar tools

  • Ability to work effectively with engineering teams on technical product decisions

  • Exceptional verbal and written communication skills with ability to collaborate across technical and non-technical teams

  • Proven ability to prioritize and manage multiple initiatives in fast-paced environments

  • Strong analytical and problem-solving skills with attention to detail

  • Strategic mindset with capability to navigate ambiguity while delivering impactful solutions

  • Strong decision-making skills with ability to challenge norms when necessary

   

  Work Environment

  • This job operates in a hybrid, office environment 2 days per week.

   

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