Senior Peoplesoft Payroll Functional Support Consultant

• Job Description

  Senior Peoplesoft Payroll Functional Support Consultant

  Are you a PeopleSoft Payroll expert ready to take the next big step in your career?

  At Version 1, we’re offering a rare and exciting opportunity for a Senior PeopleSoft Global Payroll Consultant to not only lead the way in delivering high-quality functional support — but to also grow into a Service Delivery Manager (SDM) role.

  You’ll join our award-winning EA ASPIRE Managed Service Practice, playing a pivotal role in both supporting and evolving our PeopleSoft Managed Services.

  This is your chance to combine deep functional expertise in Global Payroll UK with strategic customer engagement, service design, and delivery leadership.

  What makes this role stand out?

  • Use your specialist knowledge to deliver impactful payroll solutions to enterprise clients
  • Step into a trusted SDM position, building long-term customer relationships
  • Work with a company that’s a certified Great Place to Work 10 years running
  • Be part of a business that values growth, learning, and putting its people first

  What you’ll be doing:

  • Lead functional support for key PeopleSoft Payroll customers
  • Drive service improvement, reporting, and forecasting activities
  • Support service implementation and build out new offerings
  • Own customer relationships, resolve escalations, and ensure satisfaction
  • Develop your SDM skills in a fast-moving, values-led environment

  What you’ll bring:

  • Extensive experience with PeopleSoft Global Payroll UK
  • A strong foundation in payroll administration and related modules
  • A proactive, customer-first attitude with a desire to lead and grow
  • Experience in consultancy or managed services (a big plus)

  This is more than just a support role — it’s a career-defining opportunity to combine your technical payroll expertise with strategic service delivery and leadership development.

  If you're ready to make an impact and take your PeopleSoft career to the next level, I’d love to talk.

  Senior Peoplesoft Payroll Functional Support Consultant

  Roles & Responsibilities

  You will:

  • Report to the Head of PeopleSoft Managed Service
  • Oversee functional support for Version 1 Peoplesoft Global Payroll Customers
  • Input to service design and support for service implementation
  • Drive forward Internal service reporting
  • Oversee monthly and quarterly forecasting of team costs, and project revenues
  • Achieve and maintaining standards for ISO20000 compliance across the team
  • Explore and drive opportunities within existing customers for new/additional work
  • Conduct regular Service Review calls with customers
  • Oversee customer escalations or issues, problems, and requirements
  • Achieve targets and improvement initiatives for customer satisfaction
  • Manage business risk and knowledge to ensure business continuity
  • Identify and progress Continual Service Improvement initiative

  You will communicate with other team leads to

  • Identify resourcing issues
  • Cross team opportunities
  • Cross team support requirements

  Qualifications

  Essential Skills:

  You will have:

  • Extensive expertise in a PeopleSoft Global Payroll Functional Role
  • Strong Payroll Administration experience
  • Experience with additional PeopleSoft modules an advantage
  • Strong customer service/relationship management experience (Customer)
  • Strong analytical skills (Strategy, Financials)
  • Demonstrated ability to work within a process driven environment (Strategy, People)
  • Effective verbal and written communication skills (People, Customer)
  • Self-starter. Can take on assignments, driving through contacting the appropriate parties to get them done and escalate when progress is impeded.
  • A team player ethic and be self-motivated. In addition, you must demonstrate a strong customer-centric ethos.
  • Previous consultancy experiences (Desirable)