Application Support Engineer
About the Team
We are building several high-performing engineering teams, who will have full Product ownership from design to deployment. We will be adopting a quality-first approach to building solutions which will directly improve our customer experience and ensure that we can provide first-rate support to internal partners and external customers. Our Agile teams will take responsibility for supporting high-quality products and will provide a reactive and responsive support model for incidents including an on-call function. This support model we plan to adopt are core hours covering UK 9am to 5pm, with a rotational on-call requirement.
The team will also adopt a “Prevention is better than the Cure” approach driving a proactive, investigative strategy to put in place measures that will improve the Production environment and prevent future issues across applications.
The intention is for our teams to continually adapt and reinvent their skills and capabilities over time as technologies change and evolve. We will provide the right challenges and opportunities to enable your success, however we need you to bring your enthusiasm, the ability to learn quickly, and to take minimum-viable-product technology and help build industrialised solutions for the enterprise. Once our teams have successfully delivered robust and scalable solutions for Aflac, there will be a new technology waiting to be explored and built to scale within our organisation. We’ll be keeping things pretty fresh.
About the Role
We want Application Support Engineers who are passionate about high quality outcomes for the customer and can put the end-user at the centre of their thinking. Incredible communication skills and people who can think technically but translate technical scenarios into easily understood language is vital. Having a mindset that possesses a product-driven approach to outcomes, and knows how to deliver outstanding Product Support, is essential to the success of the team.
Experience in working in a cross-functional team or Application Support team that can quickly respond to high-severity incidents, solve critical production issues, and work across multiple product teams and technologies is critical. Fostering relationships with partner teams, both in Northern Ireland and the US, is going to be a major part of the role, hence teamworking and collaboration is key. Finally, there are a wide range of technologies and applications to support that are at various stages of build and delivery, hence this is a fantastic opportunity for junior or senior experienced engineers alike.
What you'll be doing:
What you need to have
Below is an overview of the skills and experience we are looking for, but remember, don’t rule yourself out if you don’t have everything on the list – it’s your intellect and your attitude that we’re really after!
Essential
Desirable
So that’s us. Thanks for taking the time to read this far (pretty impressive in the era of the 280-character tweet). We look forward to hearing from you if you fancy joining a tech innovation company with the agility of a start-up and the stability of a Fortune 500 U.S. company.
Aflac NI is an equal opportunities employer. This application will include two questions that are used for monitoring purposes only and will help us continue to provide equal opportunities in our business. Your answers to these questions are highly confidential and will not be viewed by anyone in the selection process for this role.
Applications processed via employer's online application form