Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting.
Summary of Position
Agio provides customers with superior managed IT and cyber services. As we continue to expand out our client base, we are seeking an End User Engineer. This is a critical role in helping Agio to continuously improve the security and performance of our client’s devices and applications through standardized configurations, automated deployments. The role will also involve supporting our end user team in the diagnosis and resolution of complex end user issues.
KEY DUTIES
- End user device and application build, configuration and automated deployments.
- OS and application patching and remediation.
- Application packaging.
- Development of M365 policies and standards.
- Technical support for complex end user issues including:
- Email delivery
- O365 policies and settings
- MFA
- Intune
- Application packaging
- OS performance
- Endpoint protection
- Provide technical support and assistance to end users via various channels, including phone, email, chat, and in-person interactions.
- Collaborate with all Agio teams to ensure consistent experiences for the clients around the world.
- Collaborate with all Agio teams and external vendors to escalate and resolve complex technical issues as needed.
- Development of standard operating procedures and knowledge articles.
- Contributing to the roadmap for end user devices platforms and keeping up to date with industry developments for modern workplace.
THE IDEAL CANDIDATE WILL:
- Have in depth experience of end user technologies including:
- Modern workplace
- Email, Microsoft 365, Intune and MFA MDM,VDI
- Microsoft DLP
- Remote management and patching platforms
- End user experience applications
- VDI and application virtualization
- Have working experience with patching solutions, Microsoft or third party such as Ivanti or an equivalent RMM tool.
- Have working experience of data protection solutions such as Microsoft Azure, VEEAM Rubric, Zerto.
- Have worked in both a proactive engineering capacity and a technical support role.
- Have superb oral and written communication skills with an outgoing and friendly personality.
- Be passionate about delivering best-in-class managed services.
- Be ambitious, determined, and comfortable operating in a fast-paced environment both as a team and individually.
EDUCATION
- Bachelor’s degree or equivalent qualification in information technology or related field
- One or more of following security certifications:
- Microsoft 365 Fundamentals
- Microsoft Azure Fundamentals
- VMware Certified Professional
- Data protection certification
Agio is a blend of who we are and what we aspire to be. As an equal opportunity employer, we embrace diversity and are committed to creating an inclusive culture that allows each of us to do our best work and be our best selves.
We welcome all interested individuals to apply and encourage applications from people with disabilities, diverse ethnic and cultural origins, veteran status, and people from all races, religions, gender identities, sexual orientations, and expressions. We encourage you to apply if you see a fit between you and the opportunity.
