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Game-changing tech. Life-changing results. So even though Aflac is the largest suppli...
Application Support Lead
The Team
We are building several high-performing engineering teams, who will have full Product ownership from design to deployment. We will be adopting a quality-first approach to building solutions which will directly improve our customer experience and ensure that we can provide first-rate support to internal partners and external customers. Our Agile teams will take responsibility for supporting high-quality products and will provide a reactive and responsive support model for incidents including an on-call function. This support model we plan to adopt are core hours covering UK 9am to 5pm, with a rotational on-call requirement.
The team will also adopt a “Prevention is better than the Cure” approach driving a proactive, investigative strategy to put in place measures that will improve the Production environment and prevent future issues across applications.
The intention is for our teams to continually adapt and reinvent their skills and capabilities over time as technologies change and evolve. We will provide the right challenges and opportunities to enable your success, however we need you to bring your enthusiasm, the ability to learn quickly, and to take minimum-viable-product technology and help build industrialised solutions for the enterprise. Once our teams have successfully delivered robust and scalable solutions for Aflac, there will be a new technology waiting to be explored and built to scale within our organisation. We’ll be keeping things pretty fresh.
The Role
As the Application Support Manager, you will lead a talented team of Application Support Engineers, driving the delivery of exceptional application support across various platforms and technologies. Your role will involve guiding the team in providing high-quality outcomes for end users, fostering strong communication and collaboration, and maintaining a product-driven focus. You will be responsible for managing high-severity incidents, solving critical production issues, and ensuring the team works seamlessly across product lines. Building effective relationships with key stakeholders in Northern Ireland and the US will be essential.
What you'll be doing:
What you need to have
Below is an overview of the skills and experience we are looking for, but remember, don’t rule yourself out if you don’t have everything on the list – it’s your intellect and your attitude that we’re really after!
Essential
Desirable
So that’s us. Thanks for taking the time to read this far (pretty impressive in the era of the 280-character tweet). We look forward to hearing from you if you fancy joining a tech innovation company with the agility of a start-up and the stability of a Fortune 500 U.S. company.
Applications processed via employer's online application form