How You’ll Support Our Mission
At ESO we are dedicated to improving community health and safety through innovative cloud-based SaaS solutions.
We want to hire an Associate Site Operations Engineer to join our Site Reliability Engineering (SRE-Apps) team. In this role, you will be responsible for the daily operations and maintenance of our multiproduct cloud-based SaaS environment. You will report to the SRE Manager as part of our global SRE-Apps team.
What You’ll Be Doing - The Day to Day:
- The Site Operations Engineer role within the team is responsible for the daily tasks that maintain these systems as well as identifying and fixing app/data related problems in our production environment.
- Common daily tasks include debugging, updating, and reprocessing healthcare submissions, retrieving customer data from different environments, writing SQL scripts, performing quality audits of customer data, and resolving or escalating customer-reported problems.
- On-call support during off hours on a rotational basis. Comfortable working with PagerDuty and Alerting systems.
- Excel at performing root cause analysis, documenting findings, resolving issues, and recommending permanent solutions to senior SRE members or dev teams.
You can expect to:
- Learn and work with exciting, modern, and emerging technologies.
- Gain exposure to the architecture and design of a world class product suite.
- Learn and work with exciting, modern, and emerging technologies.
- Be welcomed by a supportive organization and team that will ensure that you are set up for success in your role.
Who You Are - The Essentials
- 2+ years in an operational/cloud role (Azure, AWS, GCP)
- Experience with Linux and Docker
- Experience with a programming language (Python or C# preferred)
- SQL experience using SQL Server or related RDMS technology
- Familiarity with JSON/XML data
- Experience dealing with debugging large applications
- Excellent organizational and communication skills
Who You Are - The Desirables (It’s a plus if you have):
- Knowledge of XSLT 1.0 and 2.0
- Strong motivation to learn and work with new technologies.
- Familiarity with ticketing systems (JIRA/Confluence)
- Experience with scripting languages (Powershell preferred)
- Experience with Observability, Alerting and Monitoring (Azure Insights, New Relic and PagerDuty)
- Experience debugging software in a cloud environment especially Microsoft Azure IaaS/PaaS
Benefits & Perks! You will have fantastic benefits at ESO including but not limited to;
- Life insurance (4 x base salary)
- Income protection insurance
- A generous pension contribution
- Private medical insurance including optical and dental
- A health cash plan
- Modern City Centre office and a flexible hybrid working policy
- Annual health and wellness allowance + cycle-to-work scheme
- Enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay
- Enhanced short and long-term sick pay
- Great holiday entitlement which increases year on year until you reach 5 years of service!
About ESO
ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.
Are you ready to Make a Difference?
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
