Agio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Agio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting.
We have team members in the US, UK, Canada, India and the Philippines. Our remote work policy allows us to accommodate our employees’ need for flexibility. Our family forward mentality and work-life balance focus empower our employees to live their best life at Agio.
WE OFFER:
- Remote work arrangement
- Competitive salary
- Comprehensive health benefits including medical and dental for team member + family with immediate coverage
- Life insurance
- An inclusive and extended parental leave policy
- Uncapped vacation time off
- 10 paid holidays
- 10 paid sick days
- 32 hours of paid volunteer time off
- Pension plan + matching
- Training and growth opportunities
- A multicultural and diverse team
- A supportive work environment
- Social events
- Agio swag
- And more
The Accelerator team is responsible for the development of the platforms which enable Agio to provide great service to our clients. One of our key objectives is to leverage AI, ML, Data Science, and automation technology to extend the functionality of our platforms beyond their native capability.
As a ServiceNow Administrator, you will play a crucial role in ensuring the efficient operation and continuous improvement of our ServiceNow platform.
This role requires the candidate to reside in Northern Ireland.
Responsibilities:
Monitoring and Health Management:
- Regularly monitor the health, performance, and overall compliance of the ServiceNow environment.
- Address any issues promptly to maintain optimal system functionality.
Incident Investigation and Troubleshooting:
- Investigate incidents and requests related to ServiceNow and its capabilities.
- Collaborate with cross-functional teams to diagnose and resolve technical issues efficiently.
Service Catalog Management:
- Create and maintain Service Catalogue requests, streamlining workflow tasks.
- Automate processes to enhance user experience and efficiency.
Data Management:
- Load, manipulate, and maintain data between ServiceNow and other integrated systems.
- Ensure data accuracy and consistency.
Feature Deployment and Release Participation:
- Actively participate in deploying new features and ServiceNow releases.
- Validate functionality and provide feedback.
Architectural Controls and Impact Analysis:
- Assess new requirements and provide architectural guidance.
- Analyze the impact of proposed changes on the existing ServiceNow ecosystem.
Continuous Learning and Research:
- Stay informed about ServiceNow products and relevant integrated technologies.
- Explore best practices and industry trends.
ServiceNow Architecture Maintenance:
- Create and maintain a detailed view of the ServiceNow architecture.
- Optimize stability and usability through regular maintenance.
Integration Management:
- Manage integrations between ServiceNow and other systems (e.g., Active Directory, Jira).
- Ensure seamless data flow and interoperability.
User and Group Administration:
- Administer ServiceNow users and groups.
- Maintain access controls and permissions.
Process Improvement:
- Identify opportunities for process enhancements within ServiceNow.
- Proactively implement improvements to enhance efficiency and user satisfaction.
Key Skills:
- Previous hands-on experience with ServiceNow CSM and an understanding of its capabilities.
- Excellent organizational skills to manage tasks efficiently.
- Strong communication skills for effective collaboration with teams and stakeholders.
- Proficient problem-solving abilities to address technical challenges promptly.
- Effective time management skills to meet deadlines.
- Demonstrable working knowledge of ServiceNow workflow and flow designer.
- Ability to create and optimize workflows.
- Good understanding of ITIL principles and processes and how they relate to an MSP Environment.
- Certified ServiceNow Administrator
- High degree of accuracy in recording and reporting system-related information.
- Excellent communication skills to foster strong relationships both internally and externally.
- Ability to interact effectively with end users, resolving queries and issues.
- Proven experience in translating technical jargon into plain, understandable language.
- Self-driven and capable of working independently, taking initiative when needed.
- Strong customer service skills to ensure user satisfaction.
Agio is a blend of who we are and what we aspire to be. As an equal opportunity employer, we embrace diversity and are committed to creating an inclusive culture that allows each of us to do our best work and be our best selves.
We welcome all interested individuals to apply and encourage applications from people with disabilities, diverse ethnic and cultural origins, veteran status, and people from all races, religions, gender identities, sexual orientations, and expressions. We encourage you to apply if you see a fit between you and the opportunity.
