HR Operations Analyst

• We are looking for a strong HR Operations Analyst who understands the need to deliver an excellent experience to all our stakeholders, along with the skillset and curiosity to identify continuous improvement opportunities with our HR Operations processes. This is a busy global role which comes with the need for the successful candidate to be able to organize, manage and prioritize their own workload. 

  This role reports to the HR Operations Manager based in Belfast and  is part of a global HR Operations team based across Bangalore, Belfast, Chicago, London & New York.

   The Person

  • Customer Focus 

  You understand the need to deliver an excellent experience to all our stakeholders, ensuring their requests are prioritized and resolved in an effective and detailed manner. You are able to look at requests holistically and put yourself in the customer’s shoes in order to drive the best resolution which takes into consideration how we as a Global HR Operations team can deliver a value-added strategic partnership. 

  • Innovative Problem Solver 

  You are able to deal with ambiguity and look at the best course of resolution for requests from the root cause. Not only this, you will be able to identify trends in our requests in order to implement continuous improvements and automation opportunities. 

  • Relevant Experience

  You are a motivated HR Operations professional with 3-5 years experience working across multiple countries, supporting HR queries, systems, audits and data. You also have a keen interest in process improvement and automation with HR and have demonstrated experience of implementing positive process change and automations. 

   

  Key Responsibilities

   

  • Triage and resolve employee life cycle and stakeholder queries via our ticketing system (JIRA) in line with SLAs and local legislation ensuring the highest level of customer service.

  • Partner with HR stakeholders (HRBPs, Talent Management, Recruiting, HR Technology & Analytics, Compensation & Benefits) on a range of projects and initiatives.

  • Support with first level Workday queries and escalate to HR Technology as appropriate. 

  • Ensure integrity and compliance of data in Workday.

  • Support the Benefits team with Absence Programs.

  • Complete regular internal and external audits. 

  • Partner with Payroll for monthly payroll processing in line with monthly deadlines. 

  • Continuous review HR processes and documentation to ensure they are up to date. 

  • Support additional ad-hoc duties in line with business needs. 

  • Identify continuous improvement and automation opportunities. 

  • Contribute to global HR Projects.