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Job Details


Belfast, Northern Ireland


Commensurate with Experience

Closing Date

2024-02-12 00:00:00


Business Analyst

  • How You’ll Support Our Mission

    ESO is searching for a few innovative product-focused folks who want to jump in and build amazing data-centric software. Our Business Analysts have a major role in product direction from soup to nuts – in other words, opportunity evaluation, product market research, requirements gathering & documentation, agile user story creation, customer satisfaction, and support of our software.  This includes improving existing products as well as the formation of new products and finding new ways to leverage our strengths to improve healthcare that we haven’t even thought of yet.

    You will participate in all phases of product development from market and strategy to implementation and launch.  A great day in this position will involve your individual contributions to several different product initiatives at various stages of their life cycle.


    About you

    You have strong, demonstrable client-facing skills… in other words, you have to make sense to the people around you.  You will be able to understand customer needs, assign value to them – and drive them into your product.  You have a clear understanding of how data can change the world and how you can harness that power and how our customers can benefit from it.

    You “get” developers.  ESO runs a VERY collaborative ship… a close working relationship with your development team will be HUGE in your success.

    You are an Agile Ninja.  We are looking for experience with agile/SCRUM development methodologies and software development principles.  Special credit goes to those with expert knowledge of our tools of choice: Jira, Pendo, Miro and Salesforce.


    What You’ll Be Doing – the day to day

    You can expect to;

    • Work with engineering teams to convert high-level product requirements into Epic’s and User Stories ripe for the execution phase.
    • Reiterate product vision to our development team by highlighting proposed features and their business value.
    • Help define releases as a collection of new/incremental features, architectural improvements, and allocations for technical debt.
    • Contribute to the development process execution and assist in the creation of acceptance criteria to guide sprint and release execution.
    • Work with the Development Manager and wider Product team to integrate change management and go to market activities into project execution and release plans.
    • Provide product subject matter expertise to ESO support and implementation staff to create a world class customer experience.


     Who You Are - some of the essential things required to be successful in the role: 

    • Experience in product development at a fast-growing software company
    • History working closely with design and development teams
    • Significant experience authoring and managing agile user stories from the user perspective.
    • Passion for making customers’ experience as amazing as possible using your creative problem-solving skills
    • Real life work experience with JIRA / Pendo
    • Proficiency with MS Office tools
    • You have strong communication skills, both written and spoken and like to have fun when working with co-workers, prospects and customers
    • Ability to work collaboratively to get results


    Who You Are – it’s desirable if you have any of the following:

    • Agile Product Management Certification
    • Experience with data intelligence products 
    • Experience managing cloud-based web applications


    Benefits & Perks:

    • Life insurance
    • Income protection insurance
    • A generous pension contribution
    • Private medical insurance including optical and dental
    • A health cash plan
    • Annual health and wellness allowance + cycle to work scheme 
    • Enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay
    • Enhanced short and long term sick pay,
    • Great holiday entitlement  


     About ESO

     ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our six US offices and our Belfast, Northern Ireland office. 

    Are you ready to Make a Difference?


    ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status, or other non-merit factor.


    Data Privacy

    We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with ESO Solutions UK Ltd. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: and Vista’s privacy policy at Where this requires us to transfer your personal information outside of the EEA, please refer to the Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to Lever, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.

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Applications processed via employer's online application form