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Job Details




Belfast, Northern Ireland

Closing Date

2024-02-05 00:00:00


Senior UX Designer (Hybrid)

  • Overview of Citi:

    Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

    Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

    We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

    You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

    Role Overview:

    Weare seeking a creative and talented senior UX Designer to join the our team, designing the next generation of systems, on desktop, web and mobile, for internal and external clients in the Institutional and Corporate business lines.

    You will join the Institutional Client Group (ICG) UX team, which has responsibility for leading experience design across the entire ICG organization, including Global Markets, Treasury and Trade Solutions, Private Banking and Investment Banking. 

    You will work on high-profile projects, performing research, and working with clients and business partners to understand the problem space, using co-creation and workshops to formulate solutions, and then creating intuitive and delightful UX designs that create best-in-class experiences for our clients.

    There is significant opportunity to bring your own style and creativity into this role, along with the chance to work in an innovative environment.


    • Lead meetings with users, clients, product sponsors and technology to understand project requirements

    • Plan and perform UX research, define IA, user journeys, and create personas

    • Identify metrics and data that can support decision-making, guiding tech partners where needed to add necessary metrics

    • Work closely with users, stakeholders, business analysts, product managers and development teams to brainstorm and co-create ideas, approaches and solutions

    • Perform relevant testing to validate and inform design decisions

    • Create wireframes, prototypes, and high-fidelity designs using specialist tools such as Sketch, InVision, Axure, and the Adobe suite

    • Apply a positive and constructive attitude to all feedback

    • Use and contribute to the approved design system

    • Contribute to design standards and best practices

    • Perform detailed handover to development teams, ensuring they have all they need to implement the designs

    • Provide ongoing support to development, with regular UX review checkpoints ensuring quality and spec are as designed

    • Keep up to date with the latest UX practices, innovations and tools

    • Ensure all designs comply with ADA/WCAG standards for accessibility

    • Deliver on-time, identifying and managing risks to ensure timelines are met, and escalating where needed

    • Help to train, support and develop junior team members

    • Confidently challenge substandard work by other team members, and provide coaching and guidance to resolve

    • Contribute to the wider UX community of practice

    • Identify and articulate design and technical conflicts between colleagues and/or local stakeholders, and help to resolve these.

    • Promote the value of UX within the wider organization



    • Extensive relevant experience

    • Strong attention to detail & analytical skills

    • Significant experience on complex, enterprise-scale design projects

    • Excellent communication and presentation skills

    • Excellent skills in professional design tools e.g. Sketch, Figma, AdobeXD, Axure, InVision etc.

    • Experience in using/creating design systems

    Desirable Skills & Experience

    • Keen interest in, or knowledge of, banking or finance

    • HTML/CSS Development Skills

    • Participation in external UX groups or communities


    • Bachelor’s/University degree, Master’s degree preferred

    • At least one formal UX Qualification


    What we Offer:

    We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

    We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.


    Visit our Global Benefits page to learn more.


    Highlights to our core benefits include:

    • Award winning pension

    • On-site health services

    • Private medical insurance packages to suit your personal circumstances

    • Paid parental leave

    • Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure


    Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.


    We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together

Apply Now

Applications processed via employer's online application form