Application Support Intermediate Analyst (Hybrid)

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  Job Description

  Citi Overview

  Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

   

  Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

  We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

   

  You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

   

  Why Citi? Join a Global Bank that believes in its talent

  
  Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the 
  scale, inclusive culture and technology to support you.
  You’ll be joining a diverse team of professionals across the world in an environment focused on growth and progress. 
  This is the opportunity to take your career to the next level through the power of Citi’s unmatched globality and vast expertise.

   

  About the Team: ICG Production Management

  
  Our Production Management team provides critical business and technical support to the Institutional Client Group (ICG); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.
  Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We 
  interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur. At Citi we look to raise the bar of operational excellence by using Site Reliability Engineering (SRE) principles to implement continuous improvement across key areas like latency, availability, performance, and capacity. We welcome candidates with SRE mindsets and experience who are keen to promote the adoption of SRE culture at Citi.
  Citi’s distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We’re a forward-thinking team. We’re looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits.
   

  Role Overview

  
  As an Application Support Analyst within our Global Spread Products team, you will play an pivotal role in running and maintaining the production environment for Citi’s franchise critical applications, enabling our traders to confidently service our clients. 
  Additionally you will play an active role in driving stability and service improvements, developing application knowledge and working with senior business partners across the globe. This will include partnering with our Application Technology Development teams, Infrastructure teams and Business Product Owners.
  This role presents an excellent opportunity for a successful candidate to develop a broad range of technical and soft skills, as well as the ability to develop a thorough understanding of the Spread Products and Credits Markets. You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you vast exposure to new and existing methodologies and systems.
  There will be multiple opportunities for exposure to our firmwide technology network and potential to develop into a role  in one of our many growing technology functions throughout Citi. If you can demonstrate an appetite to learn technical concepts, have strong problem solving skills and an ability to build excellent working relationships then we want to hear from you!

  Global Spread Products is an exciting team with many opportunities to learn & grow.

   

  Functional Key Responsibilities

   

  • Manage, maintain and support applications and their operating environments, providing technical and business support for users of Citi. This will include providing resolutions to application issues, driving stability, efficiency and effectiveness improvements to help the department and overall business succeed.
  • Perform start of day checks, continuous monitoring, regional handovers and same day risk reconciliations.
  • Develop and maintain technical support documentation to support team members and wider technology teams.
  • Identify ways to maximise the potential of the applications used.
  • Partner with appropriate application development and production support areas and teams to prioritise bug fixes and support tooling requirements.
  • Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner.
  • Participate in application releases from development, testing and deployment into the production environment.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

   

  Technical Skills/Qualifications

   

  • Experience in a Production Support role/environment will be considered advantageous.
  • Experience with technical tools and systems and a willingness and ability to learn new technologies. Experience with any of the following technologies would be advantageous: - Unix/Linux and Shell scripting skills, Experience with SQL database systems, Monitoring tools such as ITRS Geneos, AppDynamics
  • Experience installing, configuring and/or supporting business applications (detail level of expertise required).
  • Knowledge and experience of Problem Management Tools (detail level of expertise required).
  • Ability to engage senior stakeholders and lead discussions with clear, articulate, and highly assertive communication skills
  • Experience working in a fast-paced environment whilst demonstrating practical problem solving and strategic thinking skills.

   

  Education / Higher Level Qualifications

   

  • Bachelor’s/University Degree or equivalent experience will be considered
     

  Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience as outlined above.

   

  What are Offer

  
  We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
  We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.
  Visit our Global Benefits page to learn more.
   

  Highlights to our core benefits include:

  • Award winning pension
  • On-site health services
  • Private medical insurance packages to suit your personal circumstances
  • Paid parental leave
  • Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

   

  Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.
  We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together. 

   

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