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Job Details


Belfast, Northern Ireland

Closing Date

2024-02-05 00:00:00


Applications Support Senior Analyst (Hybrid)

  • Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.


    Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

    We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.


    You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.


    Why Citi?

    Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you. You’ll be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi’s unmatched globality and vast expertise.


    About Production Management

    Our Production Management team provides critical business and technical support to the Institutional Client Group (ICG); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses. Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur. At Citi we look to raise the bar of operational excellence by using Site Reliability Engineering (SRE) principles to implement continuous improvement across key areas like latency, availability, performance, and capacity. We welcome candidates with SRE mindsets and experience who are keen to promote the adoption of SRE culture at Citi. Citi’s distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We’re a forward-thinking team. We’re looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits.


    The Apps Support Sr Analyst is a seasoned professional role.

    We are searching for a highly motivated and enthusiastic person for the role of the Apps Support Sr Analyst for OTC suite of technology for multiple lines of businesses who applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function.


    Candidate will be required to have good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Have strong communication and diplomacy skills are required and regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits.


    Required to work closely with senior operations and technology partners, senior business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and providing strategic technical solutions

    Candidate will develop detailed knowledge of multiple business areas and functions, coupled with cutting edge technologies in this exciting opportunity.


    Candidate will be working closely with their counterparts in India, Singapore, UK, and Canada operating in a follow-the-sun global model, along with application developers and business analysts in the team.


    • The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
    • Ability to handle incidents and problems at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
    • Focus on the process improvement to reduce the Manual Touch Activities within the process and Identify ways to maximize the potential of the applications used.
    • Communicate effectively with operations and technology partners on a regional or global basis.
    • Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
    • Be involved in people development and deputize for the support manager when required. Acts as advisor or coach to new or lower level analysts.
    • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
    • Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
    • Ensures essential procedures are followed and helps to define operating standards and processes.
    • Act as a liaison between users/traders, interfacing internal technology groups and vendors.
    • Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
    • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
    • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
    • Performs other duties and functions as assigned.
    • Has the ability to operate with a limited level of direct supervision.
    • Acts as SME to senior stakeholders and /or other team members.



    • Substantial experience in an Application Support role.
    • Skill Set: Oracle, Microsoft SQL , UNIX
    • Experience installing, configuring or supporting business applications.
    • Experience with some programming languages and willingness/ability to learn.
    • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
    • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
    • Demonstrated analytical skills
    • Issue tracking and reporting using tools
    • Knowledge/ experience of problem Management Tools.
    • Good all-round technical skills
    • Effectively share information with other support team members and with other technology teams
    • Ability to plan and organize workload
    • Consistently demonstrates clear and concise written and verbal communication skills
    • Ability to communicate appropriately to relevant stakeholder



    • Bachelor’s/University degree or equivalent experience


    We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.


    We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.


    Visit our Global Benefits page to learn more.


    Highlights to our core benefits include:

    • Award winning pension
    • On-site health services
    • Private medical insurance packages to suit your personal circumstances
    • Paid parental leave
    • Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure


    Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.


    We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together.



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Applications processed via employer's online application form