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Job Details


Belfast, Northern Ireland

Closing Date

2024-02-05 00:00:00


Application Support Senior Analyst (Hybrid)

  • Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

    Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

    We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients.

    You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter


    Why Citi?

    Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you. You’ll be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi’s unmatched globality and vast expertise.


    About Production Management:

    Our Production Management team provides critical business and technical support to the Institutional Client Group (ICG); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses. Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur. At Citi we look to raise the bar of operational excellence by using Site Reliability Engineering (SRE) principles to implement continuous improvement across key areas like latency, availability, performance, and capacity. We welcome candidates with SRE mindsets and experience who are keen to promote the adoption of SRE culture at Citi. Citi’s distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We’re a forward-thinking team. We’re looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits


    Department/Role Overview:


    XiP (X-Asset Interface/XiNG Platform) is a cross-asset platform for building real-time risk systems. It offers an ecosystem of common and business-specific services that together power Citi’s Risk Systems. XiP allows Citi to drive efficiency, consistency, and regulatory compliance simplicity.

    Are you a highly motivated individual looking for a new challenge? We have an opportunity for a Sr. Application Support Analyst within our Rates Production Support team. This role has some user facing and interaction with the Fixed Income desk traders.


    Role Overview:


    In this role, you will liaise closely with your colleagues in the New York, Canada, London, Shanghai and Singapore to ensure 24 x 5 coverage of the application. We provide on-site coverage between the hours or 07:00 and 16:00 EST to cover business start-up and close, and any additional demands of the business. You will be expected to cover occasional weekend coverage on a rotational basis to support release cycles, and participate in disaster recovery testing.


    Functional Responsibilities:

    • Provide user support for critical risk, XiNG platforms.

    • Support all aspects of Cash, Derivatives, Credit, Municipals, Trade flows including Start and End of day/ Intraday risk and regulatory reporting.

    • Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.

    • Perform same day and next day position break analysis and reconciliations

    • You will be expected to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

    • Act as a liaison between users/traders, interfacing internal technology groups and vendors, as well as being a liaise with developers and other technical support services (i.e. Unix SA’s, Market Data Teams)

    • Ensure high application availability by performing system health checks and preventative maintenance tasks.

    • Ensure all productions issues are logged and updated as per the Support team policies and procedures.

    • Participate in application releases, from development, testing and deployment into production.

    • Diagnosis and resolution of users issues and escalation of problems using the problem management tools

    • Collaboration with Development colleagues to prioritize bug fixes and support tooling requirements.

    • Develop and maintain technical support documentation.

    • Effectively share information with other support team members and with other technology teams. ‚Äč


    Technical Skills:

    • General understanding of financial markets and products, in particular Fixed Income & Rates.

    • Working knowledge of SQL. (Able to build ad hoc SQL queries)

    • Working knowledge of UNIX (Solaris/Linux)

    • Strong analytical skills and attention to detail

    • Positive attitude and keen to learn.

    • Good communication and interpersonal skills.

    • Ability to work under stress and time constraints.


    Additional Skills:

    • Experience with real-time monitoring systems such as ITRS Net agent

    • Experience with Messaging Technologies (TIBCO EMS a plus)

    • Job scheduling tool such as Autosys.

    • Issue tracking and reporting using tools such as ServiceNow

    • Knowledge/ experience of problem Management Tools.

    • Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware

    • Some knowledge of Python, MongoDB



    • Ability to communicate well verbally and written at all levels

    • Strong organizational skills

    • Self-motivated and dedicated

    • Ability to work in a team environment

    • Ability to learn new skills quickly with little supervision


    What We offer:

    We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.


    We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.


    Visit our Global Benefits page to learn more.


    Highlights to our core benefits include:


    • Award winning pension
    • On-site health services
    • Private medical insurance packages to suit your personal circumstances
    • Paid parental leave
    • Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure


    Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.


    We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together. 


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Applications processed via employer's online application form