Senior Technical Business Analyst (Hybrid)

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  Overview of Citi:

   

  Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

   

  Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 3000 people from over 40 different nationalities across our four Belfast offices.

   

  We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

   

  About The Department

   

  Developer Engineering is a new function within ICG (Institutional Clients Group) Technology. Our mission is to make it easy and enjoyable for software engineering teams to go from a business idea to delivering an innovative product solution. The main goals are to improve and upgrade our tools, streamline our processes, automate, and strengthen our controls, and help development teams adopt modern working methods.

   

  This new initiative represents a critical investment in our future development capability. We are building an expert team to transform the working environment of the 18,000 people who make up the ICG development community and help them dramatically change their approach to developing software across the many different technologies we support. The Developer Engineering group has a challenging remit, but with the scale and variety comes a unique opportunity to be agents of cultural and technical change who significantly impact the bank.

   

  About The Team

   

  Within the ICG Developer Engineering department, the Codified Controls group is a dedicated expert team focused on driving the everything-as-code agenda and delivering tangible reductions in process friction, errors, and manual effort to comply with and administer our policies, standards and the controls that derive from them.

   

  The Codified Controls group is building solutions and platforms, breaking down technical barriers and strengthening existing systems. The group has the mandate and a unique opportunity as part of a greenfield programme to impact critical technical decisions across the company and change how the organisation is applying controls and writing policies globally.

   

  The Codified Controls is a cross-functional team of engineers, data scientists, business analysts, and product managers that will directly engineer new codified controls and the underlying capabilities required to support them and drive other groups to provide the automated controls.

   

  They are also cultural and behavioural leaders who are champions of great teamwork and highly opinionated on human-centric approaches to automating and codifying our controls and procedures.

   

  About The Role

   

  We are looking for a Senior Technical Business Analyst to join our Codified Controls group. This role will engage business process owners across the organization, internal and external auditors, and senior leadership at Citi.

   Additionally, they will be responsible for understanding how we can effectively codify standards and controls within specific domains, challenge the status quo, and capture relevant requirements to define and execute the Codified Controls platform's vision.

   The Senior Technical Business Analyst role will report to the Codified Controls Product Owner.

   

  Key Responsibilities:

  • Work with a wide variety of Citi teams (not limited to Technology) and help them drive towards everything-as-code and a codified controls environment
  • Support and drive cultural change, including instigating critical thinking about controls and processes and encouraging a culture of continuous improvement
  • Understand Citi’s key regulatory policy and control initiatives and help driving the strategic codification efforts
  • Gather and appropriately document detailed business requirements, functional specifications and/or use cases into Epics, user stories and tasks
  • Collaborate with the scrum master to break complex requirements into sizeable work items to be prioritized as sprint deliverables
  • Ensure business stakeholders engagement is maintained to a high level leveraging live dashboards, presentations, and reports
  • Facilitate communication between business and technical teams to ensure a clear understanding of project scope, requirements, and objectives
  • Define operating principles and non-functional requirements to document how the solution will operate in a live production environment
  • Participate in quality assurance activities, including the creation of test plans, test cases and the co-ordination of systems integration and/or user acceptance testing to ensure the technical solution meets business needs
  • Develop technical documentation, training materials and provide training to end-users

   

   Characteristics:

  • Excellent communicator who gets on well with others, building strong professional relationships
  • Collaborative by nature, builds partnerships across the firm
  • Creative and innovative, brings different angles to problems and provides new solutions
  • Demonstrates pragmatism yet creative risk mitigation
  • An advocate of inclusion and diversity in every way
  • Accuracy and attention to detail

   

  Experience:

  • Significant experience operating business analysis in large organizations with good understanding of technical projects and business rules
  • Relevant work experience in Financial Services in business or operational risk, compliance or audit, or governance and control departments
  • Shows extensive experience navigating and networking across an enterprise utilizing internal and external resources
  • Demonstrated ability to manage complex environments and processes while maintaining creativity to find optimal solutions
  • Well verse with software development life cycle and Agile development methodology
  • Experience with Figma or any visual prototyping tools is a plus

   

  What we Offer

   

  We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

   

  We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

   

  Visit our Global Benefits page to learn more.

   

  Highlights to our core benefits include:

   

  • Award winning pension
  • On-site health services
  • Private medical insurance packages to suit your personal circumstances
  • Paid parental leave
  • Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

   

  Citi Belfast also champions diversity within our workforce, which helps us be well and live well together. We have over 40 different nationalities in our Northern Ireland offices, are a vocal supporter of LGBTQ+ rights, and are proud to have 47% of our leadership team made up of individuals who identify as women.

   

  We encourage and lead inclusivity through our Pride, Disability, Multicultural, Families Matter, and Women affinity networks that are run by and for, Citi Belfast colleagues; providing them with the support they need in their personal and professional journeys and supplying them with the tools to help educate colleagues on all things related to each network to help us work better together.