Account Manager / Engagement Manager

• Account Manager / Engagement Manager

  • Belfast, UK
  • Full-time
  • Department: Sales & Customer Success

  Company Description

  We pledge "to prove IT can make a real difference to our customer's businesses". We work hard to ensure we understand what our customers need from their technology solutions and then we deliver.
  
  We are an award-winning company who provide world class customer service; we think big and we hire great people. Version 1 are more than just another IT services company - we are leaders in implementing and supporting Oracle, Microsoft and AWS technologies.
  
  Invest in us and we’ll invest in you; if you are driven, committed and up for a challenge, we want to meet you.

  Job Description

  You will develop an existing portfolio of customer accounts across the public sector in a way that delivers sales and growth targets, maximises revenue whilst delivering the highest level of customer service.

  The role will be part of a successful team focused on Public Sector opportunities. The team is made up of sales people, who generate new opportunities and/or lead on responses to large government tenders and Account Managers who manage opportunities into the existing customer base.

  • Communicating to clients clearly and addressing their concerns and resolving any conflicts that arise 
  • Raising clients’ business concerns and needs to the company’s management
  • Negotiating and closing business contracts with existing and new clients 
  • Delivering sales pitch to prospective clients
  • Preparing and presenting business and account updates to the company’s management and clients
  • Monitoring the budget of the client, explaining costs or expenditures and discussing new terms if necessary
  • Following up with clients to ensure they are satisfied with Version 1 services
  • Contributing information to sales strategies by assessing current results, monitoring competitive products, assessing needs to be filled and analysing customer reactions.

  Qualifications

  • Experience working in a business development/account management environment (experience into Public Sector / Central Government a distinct advantage)
  • Experience in working in IT Services and technology solutions environment (rather than product)
  • Knowledge of Public Sector tender processes
  • Influencing skills: the ability to get people at multiple levels to deliver what you need on time and with high quality, even though they wont report to you will be critical to the success of the role
  • Strong written skills in order to complete tender and internal documentation to a high standard – you must have excellent Word, Powerpoint and Excel skills. You’ll be highly attentive to detail
  • Strong communication and interpersonal skills, with the ability to engage at all levels across an organisation internally and externally
  • Experience of building good customer relationships
  • Good commercial awareness and sound understanding of project and business dynamics
  • Ability to work to tight deadlines. You’ll be capable of effective prioritisation of tasks and personal time management, while recognising and flagging issues outside area of own expertise