Apply Now

Applications processed via employer's online application form

Job Details


Belfast, Northern Ireland


Application Support Senior Manager (Hybrid)


    Citi Overview:

    Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

    A critical enabler of Citi’s mission to enable growth and economic progress is technology. Our teams are creating innovations used across the globe – we’re changing the way people bank and how the world does business.


    Why Citi? Join a Global Bank that believes in its talent.

    Due to significant and continued investment, Citi’s technology team is growing. We’re looking for talented, driven individuals to help build the future of global banking. At Citi, you’ll have the chance to build the career you want, with the scale, inclusive culture and technology to support you.

    You’ll be joining a diverse team of professionals across the world in an environment focused on growth and progress. This is the opportunity to take your career to the next level through the power of Citi’s unmatched globality and vast expertise.


    About the Team: ICG Production Management

    Our Production Management team provides critical business and technical support to the Institutional Client Group (ICG); working collaboratively to ensure that our platforms and services operate for our clients, whenever they need them. We act as highly skilled and valued partners to our businesses.

    Working as part of our Production Management team, you will help deliver a world class client service and experience, by applying engineering, innovation, learning and risk management across our systems and user environments. We interact with a diverse range of people each day, collaborating to solve problems as well as to anticipate and remove them before they occur.

    Citi’s distinct global network of people, data and relationships creates a mindset that allows us to identify opportunities, manage risks and connect dots for our clients in ways that others cannot. Our people really do make all the difference in our success. We’re a forward-thinking team. We’re looking for ambitious, capable professionals who thrive on collaboration and want to improve how things are done. In return, we offer rewarding work in a supportive environment, clear opportunities for progression and exciting company benefits. 


    Role Overview:

    The Information Services Group (ISG) is responsible for providing state of the art financial instrument reference data for trades & transactions, accounts, securities, pricing, holidays and corporate actions to various businesses across Citi. Our team interfaces with a vast client base and works in close partnership with operations, development and other technology counterparts running the application production platform, providing quick resolutions and timely communications to their issues, and utilizing site reliability engineering (SRE) concepts to drive improvements to applications observability, resiliency and recoverability to help us and the business succeed.


    Working as an Application Support Senior Manager you will play an integral role in running and maintaining the production environment of ISG reference data applications so that our business can confidently service their clients. The ideal candidate must have excellent communication and problem solving skills, initiative to challenge the status quo, ability to build excellent working relationships, understand business and technology requirements and translate them into actions to improve systems performance. If you are looking for a challenging job with a solid path for growth, exposure to an extremely diverse technology environment, direct contact with different businesses and technology functions, from back-end IT Infrastructure to front-office business applications development, this job is for you!


    • Manage the daily activities of the production support team based in the EMEA region, including full-time employees and contractors.

    • Provide technical and business support for users of Citi. This includes providing quick resolutions to application issues, handling escalations and driving stability, efficiency and effectiveness improvements to help the department and overall business succeed

    • Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.

    • Perform start of day checks, continuous monitoring and regional handovers

    • Develop and maintain technical support documentation

    • Partner with development and production support areas to prioritize bug fixes and support tooling requirements

    • Assess risk and impact of production issues, escalating to the business and technology management in a timely and appropriate manner

    • Handle internal and external audit requests, and address risk & compliance related issues.


    Functional Qualifications:

    • Experience in a Production Support role is essential

    • Experience with IT Service Management and ITIL practices

    • Ability to communicate effectively both verbally and in writing to relevant stakeholders, translating technical terminology to business terms, and vice versa when required.

    • Knowledge of software development lifecycle (SDLC) and different project management practices is welcome

    • Experience with financial systems is desirable.

    Technical Qualifications:

    • Solid Unix/Linux and Shell scripting skills is essential

    • Experience with SQL database systems is essential

    • Monitoring tools such as ITRS Geneos, AppDynamics

    • Experience with Middleware software is desired: Tibco EMS, MQ, Kafka

    • Basic understanding of Java-based applications. Coding is not required


    Development Value:

    In this role you will have exposure to the entirety of the Institutional Clients Group of Citi, and beyond. From Payments and Treasury to Capital Markets business across all asset classes, as well as back-office functions such as Finance, Corporate Hierarchy and Regulatory systems. The role presents a unique opportunity for the successful candidate to develop a rare mixture of business and technology skillset. You will have access and will gain experience on a myriad of advanced technologies used to run our business globally, as well as industry standard best practices to run financial systems.



    • Bachelor’s/University Degree or equivalent experience will be considered

    Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience as outlined above


    What we Offer:

    As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

    • 27 days paid annual leave

    • Award winning pension scheme,

    • Life assurance and

    • Private medical insurance with Bupa healthcare.


    In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.


    Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

    Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.  As well as being a hybrid workplace with flexible hours, we offer our employees a whole host of benefits to ensure they live well and save well, along with a wide range of insurance cover and family care packages.

Apply Now

Applications processed via employer's online application form