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Job Details




Belfast, Northern Ireland

Closing Date

2023-02-07 22:00:00


IT Service Delivery Manager

  • Why you’ll want to work with us:

    At Danske Bank we’re driven by a clear purpose to help customers, colleagues and society thrive. We believe what we do genuinely makes a difference.  That includes investing in our people, ensuring everyone feels that they belong and being there for the moments that matter.

    We’re an organisation that lives and breathes our values and we want you to be part of this community.  Diversity and Inclusion isn’t just something we talk about, we actually understand the benefits of diversity and see it as a strength.  We want our talent to come from a variety of backgrounds, not because it’s the right thing to do but because it makes us stronger.  After all, our customers come from all walks of life, so should our colleagues.

    We are passionate about helping our communities flourish. Being socially and ethically responsible is a key driver for us and we are proud to say we are an environmental leadership award winning bank with a focus on sustainability and a desire to help our customers go green.   

    Your Role:

    As the IT Service Delivery Manager you will play a key role in the Technology & Digital Development (T&DD) function.  The role sits within the IT & Information Security Team but you will work closely with colleagues from other teams within the function including Automation/Digital Development, Customer Journeys/Digital Channels and Data Analytics.  We are committed to constantly evolving our ways of working, using new technology to revolutionise the way we do business with our customers, suppliers, and other partners.  And as an IT Service Delivery Manager you can help us on this journey by getting involved in cutting-edge activities to help us digitalise and simplify.

    You will help lead the delivery of a wide range of IT services for the Bank, working collaboratively with technical and business stakeholders within the project delivery lifecycle and also act as IT Service/Application Owner – working with other IT, business and 3rd party stakeholders in order to provide ongoing support for the Bank’s IT Services.

    And on top of all that, we have a long history of supporting local sporting talent through Danske Bank Ulster Schools’ GAA, Ulster Schools Rugby and we are proud to have been the first bank in Europe to sponsor both mens’ and womens’ premiership football. 

    No wonder we are recognised by Best Companies as one of Northern Ireland’s Top 10 Best Companies to work for.  So if you share our Experience values and enthusiasm and all of what we stand for resonates with you, then you will find a home at Danske Bank.

    Danske Bank UK systems are deeply integrated into the Danske Bank Group IT universe, and you will work closely with technology specialists from across the Group. You will also benefit from a range of training programmes to further develop your career and personal skillset.


    What does your role look like?

    Using your knowledge of industry trends and developments, you’ll apply to continuously improve service delivery to our clients, both internal and external.  Providing advice and guidance and being able to challenge the business in relation to IT-enabled transformation is critical in order to support the achievement of business objectives.

    As the IT Service Delivery Manager developing strong working relationships is key, particularly with our Business Analysts to understand business requirements so that solution options that are recommended provide the best fit against functional and non-functional requirements.  Throughout project lifecycles, you will provide technical design authority as well as technical oversight and direction to key stakeholders in relation to the planning, implementation, and go-live of new or enhanced IT Services.

    You will proactively manage the development of the infrastructure & application portfolio to ensure that suitable technology roadmaps are in place to guide future development of IT Services (including consideration of IT Security implications)

    Using your technical expertise, you will also oversee and assist with the transition of IT products and services into operational business-as-usual (as part of a DevOps model).  You’ll support the deployment of infrastructure to enable new solutions for the Bank and act as the key point of contact with IT Risk & Security Management teams in relation to, for example, IT Security Risk Assessments, consideration of cloud services adoption, etc.

    You'll maintaining a high level of technical knowledge to allow you to comfortably manage internal and external relationships.

    Your skills:

    Your areas of knowledge and expertise that matter most for this role:


    • Experience of working in an IT Service Management role ideally in an ITIL environment
    • Evidence of successful delivery within the IT development lifecycle
    • Evidence of working within an agile framework
    • Prior experience of assessing IT risk and security implications of new or enhanced solutions.

    You will also thrive in this role if you have experience of cloud based technologies and working within a DevOps environment.


    Your benefits:

    There’s much more to working at Danske Bank than just a salary.  We want to be a workplace in which our colleagues can succeed and feel empowered through all stages of their career and life.  We also offer an attractive range of flexible benefits centred on wellness, financial, psychological, physical and social.  Everyone’s circumstances are different and our benefits can be tailored to your needs.  For example, if you want to buy more holidays or need to avail of medical treatment, then we have a range of benefits for you.  And if you want to make your money go further, our Danske Discounts offering is just for you.  With non-stop discounts, this is the perfect perk for all colleagues.  If the gym is of interest to you can avail of savings on gym membership and where eligible, we offer a salary sacrifice car benefit.

    How we work

    We understand the need for flexibility and we are a supportive employer.  Whilst we embrace the hybrid model, we also love meeting face to face for a more collaborative, innovative working environment.  For this role you will need to be in the office for a minimum of 2 days a week with the rest of the week at home or another office of your choice. 

     If this sounds good to you, we’d love to hear from you.  Apply by uploading your CV ensuring you have included enough detail to clearly demonstrate how you meet our criteria. Closing date for applications is 7th February 2023 at 10pm.

    If you’d like to ask a question about this job, just ask Lee Prentice at

    Good luck!

    If you have a disability, which means you require assistance during any stage of the application process, please call HR Services on 028 9004 8500.

    Danske Bank is committed to providing equality of opportunity for all.


Apply Now

Applications processed via employer's online application form