Lead Tech Operations Engineer

• Description

  We have a rare opening for an ambitious IT professional to join our Technology Operations Command Centre, the hub of global technology operations at CME Group.

   

  This is a troubleshooting focused role, where the successful candidate will gain exposure to a wide range of the latest technologies across systems, networks and software in a fast paced, business critical environment.

   

  As a Leadd Tech Ops Engineer, you will:

  • Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing and Trading business units

  • Remediate system and application issues in these environments

  • Escalate in a timely and efficient manner to appropriate next level of support following department guidelines

  • Accurately report incidents to management; record incidents and requests handled from both alerting tools and customers (internal and external)

   

  Principal Accountabilities:

  • Coach team members on incident management process, incident diagnosis/triage, use of recovery tools, and follow-up documentation

  • Collaborate with support staff to enhance recovery procedures

  • Utilize incident management reports to detect trends or anomalies

  • Implement improvements to platform-specific monitoring tools for improved monitoring/efficiencies, and reduction of operational noise

  • Learn, and share knowledge of, multiple application flows and general functionality by application

  • Participate in major incident management process

  • Develop working relationships with support teams and business facing teams, to assist with early detection and problem prevention

  • Identify areas for continual service improvement

   

  Other qualities we are interested in:

  • Proven Linux knowledge

  • Proven ability to multi-task and prioritise, especially in critical and high-pressure scenarios

  • Established communication pattern/experience with internal and external customers and colleagues; regional, local, in-person and/or virtual

  • Experience of monitoring tools (Helix TSOM, OVO or equivalent), incident management/ITSM system (Remedy or equivalent), scheduling system (UC4 or equivalent)

   

  Please note the shift pattern for this role is 7am - 4pm, Tuesday - Saturday.

  
  
  CME Group: Where Futures Are Made
  
  CME Group (www.cmegroup.com) is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

   

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