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Job Details


Belfast, Northern Ireland


Lead Tech Operations Engineer

  • Description

    We have a rare opening for an ambitious IT professional to join our Technology Operations Command Centre, the hub of global technology operations at CME Group.


    This is a troubleshooting focused role, where the successful candidate will gain exposure to a wide range of the latest technologies across systems, networks and software in a fast paced, business critical environment.


    As a Leadd Tech Ops Engineer, you will:

    • Monitor all customer facing environments (Production, Certification, New Release, & Disaster Recovery) within the Clearing and Trading business units

    • Remediate system and application issues in these environments

    • Escalate in a timely and efficient manner to appropriate next level of support following department guidelines

    • Accurately report incidents to management; record incidents and requests handled from both alerting tools and customers (internal and external)


    Principal Accountabilities:

    • Coach team members on incident management process, incident diagnosis/triage, use of recovery tools, and follow-up documentation

    • Collaborate with support staff to enhance recovery procedures

    • Utilize incident management reports to detect trends or anomalies

    • Implement improvements to platform-specific monitoring tools for improved monitoring/efficiencies, and reduction of operational noise

    • Learn, and share knowledge of, multiple application flows and general functionality by application

    • Participate in major incident management process

    • Develop working relationships with support teams and business facing teams, to assist with early detection and problem prevention

    • Identify areas for continual service improvement


    Other qualities we are interested in:

    • Proven Linux knowledge

    • Proven ability to multi-task and prioritise, especially in critical and high-pressure scenarios

    • Established communication pattern/experience with internal and external customers and colleagues; regional, local, in-person and/or virtual

    • Experience of monitoring tools (Helix TSOM, OVO or equivalent), incident management/ITSM system (Remedy or equivalent), scheduling system (UC4 or equivalent)


    Please note the shift pattern for this role is 7am - 4pm, Tuesday - Saturday.

    CME Group: Where Futures Are Made

    CME Group ( is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.


    #CME #CMEGroup #NIJobs 

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