For the October edition of ProductTank we're going to get hands on with some Service Design tools courtesy of Rapid 7 and Ruth Ilesanmi.
Per the community vote - We're going to deep dive into the world of Service Blueprints!
Service Blueprints: see the whole machine, not just the shopfront
A service blueprint maps what your customer/user experiences and everything happening behind the scenes to make it work: the people, systems, handoffs and policies they never see. Think of it as a customer journey map with the back office switched on.
Why bother?
Find where things actually break. It's usually in a handoff between teams, not on a screen.
Get everyone looking at the same picture. Product, design, ops and engineering stop arguing from their own corner.
Stop polishing the UI when the problem is three layers down.
See the real cost of "simple" features before you commit to them.
What you'll do on the night
You won't sit and listen to a talk about blueprints. You'll build one in small groups, using a real product or service.
You'll leave with a method you can use at work the next day.
No experience needed. If you've ever wondered why a "small change" took six months, come along.
Doors open at 17:30 for networking and refreshments
Event starts at 18:00
