Applied Systems announced that Kerr Group Insurance has gone live on Applied Epic to support their business growth and online customer service.
Moving from their long-standing software house to Applied, Kerr Group will take advantage of the automation within Applied Epic to standardise operations across its nine offices. Kerr Group Insurance will also utilise Applied’s customer self-service software and mobile technology for its staff and customers to deliver on their customers’ digital expectations.
“Being a third-generation brokerage, it is important to set ourselves up for continued success by establishing a modern technology strategy and providing the digital experiences which both our staff and customers are used to in their daily lives,” said Roland Kerr, Kerr Group Insurance. “Applied Epic gives us a vast digital capability unmatched in the UK market, enabling us to move our customers through the policy lifecycle in a more consistent and digital manner.”
Applied Epic is a foundational management system incorporating insurer connectivity, hosted on the cloud, with the ability to integrate both Applied and non-Applied technologies. The system enables brokers to eliminate re-keying of data and create higher-value business transactions, delivering superior customer experiences throughout the entire policy lifecycle. Applied Epic brokers operate more efficiently, better leverage insurer relationships, improve customer service and accelerate growth and profitability across all lines of business.
“We continue to see technology driving change for our industry as brokers look for flexibility whilst working remotely and customers expecting the same kind of online experiences they have in other industries,” said Dave Chapman, chief revenue officer, Applied Systems. “Partnering with Kerr Group is an exciting step in bringing the benefits of modern software to brokers to help them operate more efficiently and provide their customers 24/7 service wherever they are.”
Applied Systems is the leading global provider of cloud-based software that powers the business of insurance. Recognized as a pioneer in insurance automation and the innovation leader, Applied is the world’s largest provider of agency and brokerage management systems, serving customers throughout the United States, Canada, the Republic of Ireland, and the United Kingdom. By automating the insurance lifecycle, Applied’s people and products enable millions of people around the world to safeguard and protect what matters most.
Source: Written from press release
