Customer service firm to create 300 NI jobs for employees working from home

  • Virtual customer service company Sensée is creating 300 home-based jobs in Northern Ireland with a first-time multi-million investment.

    The contact centre roles will allow employees to work from home and “remove the barriers faced by many people to get into employment” including those “with disabilities or caring responsibilities” said Deputy First Minister Michelle O’Neill.

    Invest NI has offered £900,000 of support towards the jobs, which the company intends to create by 2022 as it continues to grow its business.

    Sensée works with brands including Bupa, Hastings Direct and Allianz, providing service and support for their customers. Currently the firm employs around 700 staff across the UK, all of whom work from home.

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    Its COO Rob Smale said: “Our skilled home-based service advisor team work for well-known brands on an outsourced basis, either as continuously available resources or to handle peaks in customer demand.

    “We offer the security of full employment contracts with guaranteed hours and with flexibility to choose workdays and times. There's also no commuting, saving our people time and money, and a social element that creates great teamwork and companionship.

    “Our home-based advisor services are also attractive to businesses in all sectors, from healthcare to financial services and retail, with the great attitude of our homeworking team providing excellent customer service. It also reduces the carbon footprint and aligns with their corporate social responsibility aspirations."

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    First Minister Arlene Foster commented: “The home-based work opportunities span a range of roles, including agent, manager and support levels, contributing over £5.8m in additional salaries to our economy.”

    Economy Minister, Diane Dodds added that the investment will “open up rural communities providing employment opportunities for those not able to travel to work. These benefits directly align with many of our Programme for Government objectives.”

    Sensée is looking to fill the 300 positions over the coming months. Recruitment and training are both completed on-line and candidates can apply at: www.sensee.co.uk/ni-jobs

    About the author

    Niamh is a Sync NI writer with a previous background of working in FinTech and financial crime. She has a special interest in sports and emerging technologies. To connect with Niamh, feel free to send her an email or connect on Twitter.

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