PowerNI: new tech to analyse customer data and "enhance services"

  • Energia Group has developed ‘One Digital Platform’ to trial, build and deploy digital and Internet of Things (IoT) solutions for its customers.

    The company operates under the Energia brand in the Republic of Ireland and the PowerNI brand in Northern Ireland and is working with tech specialists, Neueda on the cloud-based platform.

    Phillip Patterson, Head of Strategic Projects at Energia Group said that “the energy sector is experiencing a major evolution”. He continued: “Energy technologies, such as battery storage and home generation, are improving rapidly. IoT and smart meters give consumers more control over how they use electricity and Artificial Intelligence and voice assistants give energy suppliers the opportunity to interact with customers in new ways.

    “Customers often want to identify electricity being consumed within the home instantly, they want to store excess electricity in batteries or charge an electric vehicle at the most opportune time.”

    Neueda and Energia Group performed a discovery exercise to assess what new technologies would have the biggest impact for customers over the next year. They then deployed the cloud-based platform using Microsoft Azure to create and trial these innovations. ‘One Digital Platform’ integrates old and new data sources as necessary, captures and assesses digital interactions from web, mobile, voice assistant channels and smart home devices.

    The relevant data is also brought together in one place so Energia Group can effectively analyse it. The business said it can thus quickly identify customer needs and enhance the level of service provided.

    Ciaran Duffy, Account Director Private Sector at Neueda said that “this platform will empower Energia Group to drive a pipeline of modern, data-led products and services within an ever-evolving and competitive sector.”

    About the author

    Niamh is a Sync NI writer with a previous background of working in FinTech and financial crime. She has a special interest in sports and emerging technologies. To connect with Niamh, feel free to send her an email or connect on Twitter.

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