Konversational, the Irish IT consultancy, has announced its expansion into the US with the opening of a new office in New York.
The firm said that it anticipated that the new location would generate more than €5 million in revenue, creating up to 40 new roles in the first year.
The US launch, less than 18 months after Konversational's expansion into France, Germany and Switzerland, would allow the firm to capitalise on the near $4 billion in US demand for customer service tech, according to a spokeswoman.
Named this year as one of Europe's fastest-growing tech firms, Konversational saw sales rise from €158,805 in 2020 to €4.58 million in 2023, and recently forecast €12 million in sales for 2025. It employs 80 staff in Dublin, London, Paris, Nantes, Zurich and Munich.
READ MORE: Big Data Belfast 2025 - Discover the Power of Data, AI & Innovation
Founded in 2020, Konversational said its latest move represents an important juncture for the company, signalling its intent to break into the US market, with ambitions to capitalise on the high demand for customer service technologies. The launch comes less than 18 months after its expansion into France, Germany, and Switzerland.
As an Elite partner of ServiceNow, Konversational enables companies to increase efficiencies, automate services and provide an enhanced customer service offering as part of large-scale digital transformation projects.
Since its establishment, it has accelerated rapidly through the ServiceNow accreditation system, attaining Elite Partner status in less than 18 months and retaining the designation for over three years.
John Gilleran, Co-CEO of Konversational, said, “Expanding into the United States is a significant milestone for us and one that we have been building towards since opening our Dublin headquarters less than five years ago.
"The US market alone represents a tremendous growth opportunity for Konversational. We are looking forward to bringing our award-winning market-leading services to the US market and to supporting clients achieve commercial ambitions, underpinned and supported by the global leading technology solutions of ServiceNow.”
READ MORE: Indeed and Glassdoor owner, Recruit Holdings, announces plans to cut up to 1,300 jobs in AI shift
Richard Guy, Co-CEO of Konversational, said: “Our expansion into the United States represents a natural evolution of Konversational’s growth journey. The scale of our success in Ireland, the UK and Europe has built a strong foundation for us to now bring our proven methodologies, tools, and talent to the biggest market in the world.
"What excites us is the opportunity to work with forward-thinking US organisations that are ready to innovate and elevate their customer experience strategies.”
Aidan McKenna, Regional Director, Americas, at Enterprise Ireland added: “Enterprise Ireland supports Irish companies such as Konversational to enter and scale in the US market, the number one market internationally for digital tech exports.
"Konversational has been hugely successful across Europe and now brings this success to the U.S. market to enhance customer experiences and accelerate digital transformation for U.S. companies.”
Sync NI's Summer 2025 magazine celebrates women in tech across Ireland as we continue to encourage more women to enter the thriving sector and address the current gender imbalance. Read the Summer 2025 Sync NI Magazine online for free here.
