Applied Systems, a worldwide leader in insurance technology, is currently searching for a Admin Assistant to join our Applied Europe team Reporting to the manager of the Customer Success Team for Strategic Customers in Ireland, the purpose of this job is to support our Customer Success Managers with day to day administration.
What You will Do
- Support Customer Success Managers with day to day administration and anticipate future needs
- Service and attend meetings as required
- Perform reporting administration across multiple applications, including OpenAir, Salesforce and JIRA, including basic data analysis and drafting reports
- Assist with the development and update of templates and guidance documents
- Develops and maintains relationships of trust, accountability, and integrity with colleagues and customers
- Attend and engage in team meetings
- Collate content for monthly newsletters, both customer and internal
- Assist Customer Success Managers with customer led projects
- Utilise strong verbal and written communication skills, as well as technical and industry knowledge to establish credibility with internal & external stakeholders
- Ensure all work is logged and maintained effectively
- Manage and escalate client and/or department related issues as required
- Audit and draft report on customer usage of Applied products
- Adhere to existing team processes, and implement process improvement as required
- Performs other duties as required by management
What You Will Need To Be Successful
Remote Opportunity: Ability to as part of our hybrid working model but ideally within easy commuting distance to our Belfast Office.
- Experience:
- Demonstrated ability to engage and communicate
- MS Office proficient, specifically comfortable with Excel and Powerpoint.
- Technical / Functional Skills:
- Creative problem-solver
- Knowledge of insurance industry and/or Applied product portfolio
- Strategic thinker with ability to influence others
- Enjoys interacting with people and helping others
- Energized by working with others in team atmosphere
- Very organized and can thrive in fast-paced environment
- Curious and constant learner
Join us on a revolutionary journey where you can discover:
- Benefits- Applied offers Private Medical Insurance, Life Assurance, Eye Care and Wellness Incentives, and cycle to work scheme to support employees. Additionally, Applied offers a pension scheme with employer matched contributions
- Work-Life Balance- We offer benefits to help balance your work and home life. This includes; competitive paid time off, personal/sick time, paid holidays, volunteer time off, and a free day off for your birthday
- Empowering Career Growth & Success- We invest in talent, care about our people and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance
- Diversity Matters- Our focus on the workforce, workplace and marketplace gives us a qualified individual in an environment in which they can be productive while we maintain our position in the industry. To help drive that change toward a vibrant, modern workplace, we have employee-driven networks with commonalities in ethnicity, gender, sexual orientation and military status
- Culture of Recognition- Applied provides a culture of employee recognition with our Applied All Stars and Circle of Excellence programs
- Applied Cares Volunteer Opportunities- We have a culture that embraces and promotes volunteerism. Applied encourages our employees to help local charities and communities through the ‘Applied Cares’ program.
- Google’s Investment in Applied- Google/CapitalG made a minority investment in Applied to help us drive AI, machine learning, and digital marketing innovation in the global insurance industry
Apply Today
By joining us, you’ll get to be a part of a growing culture that enforces a sense of belonging. Apply today because “You belong at Applied!” For more information visit AppliedSystems.com.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity and Affirmative Action Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
