About Us
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards – a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Allstate operate a very flexible hybrid working policy that will allow you to design your working week in collaboration with your manager with a blend of remote and office working for NI based employees as well as condensed working patterns (4 day week/9 day fortnight). Employees based in GB will be employed on a permanent remote working contract.
Join our team and you’ll find challenge and reward in a culture of innovation, support and balance.
Location
Belfast/ Derry - Londonderry/ Strabane
Your role in the team
We are hiring for a Senior Product Manager within our Direct Sales, Service & Marketing organisation. We are in the midst of transforming our organisation to standardise and optimise our contact centers as part of rethinking how we engage with our customers. This Senior Product Manager will play a key role in helping us define and achieve the future of technology used in our contact centers to support our customers with specific responsibility for our Contact Center CRM suite of products.
The Product manager will have a citical focus on strategic product vision, product discovery, roadmaps, and backlogs to maximize the customer and enterprise value by ensuring the right customer information is available at the right times and in the right medium. The Product Manager is responsible for building key relationships and working closely with key stakeholders and partners, ensuring the successful definition and execution of strategies and achievement of enterprise goals. Product Managers are also responsible for actively participating in our learning culture; including coaching and mentoring staff, stakeholders and peers.
This role directly supports Allstate’s vision and strategies of transformative growth and Contact Center Modernization.
So, what are the essential criteria to apply?
We also have some desirable criteria
What we offer
As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.
Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.
We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.
We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.
Apply Here: https://bit.ly/2XAL7vT
Statement on Fair Employment and Equal Opportunities
Allstate NI wishes to ensure equal opportunity is given to all job applicants. This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.
We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.
Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.
The closing date for receipt of applications is Friday 5th November 2021
Applications processed via employer's online application form