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Job Details



Closing Date

2021-05-13 23:00:00


Technical Writer

  • Title: Technical Writer

    Ref: 30/4/TW


    About Us


    At Allstate Northern Ireland, we believe it’s more than just a job.  We believe in allowing our people to choose the direction of their careers.  It’s about you, your future and where you want to get to.


    Opportunity is the hallmark of the Allstate career experience.  We invest heavily in our employees, offering long term career development, personal growth and investment in new technologies.  Every day is different, with new ideas, challenges, and rewards — no matter which team you join.


    We believe that inclusive diversity is crucial to creating a culture of mutual respect where the strengths and talents of each individual are recognised.  We like to leave things better than we found them and deliver results.  We do all of this while having fun and exploring personal passions.


    Join our team and you’ll find challenge and reward in a culture of innovation, support and balance.







    Your role in the team


    The Data Marketplace team is a critical team within Allstate driving critical data governance and cataloging across the enterprise. To truly transform data-driven decision-making at Allstate the team has been tasked with operationalizing a robust solution for connecting data consumers and producers into a collaborative marketplace that facilitates PI and non-PI data identification and access across all Areas of Responsibility and Market-Facing Businesses.


    The Technical Writer plays a leading role in driving the operationalization and adoption of the marketplace across the enterprise.  The successful candidate will be responsible for driving the team’s execution on complex, high priority initiatives with data management and data privacy compliance impacts to the enterprise. This role requires innovative thinking to enable key capabilities and onboard the user community to an automated data management and data provisioning solution.


    Successful execution of this role will require an ability to juggle technical and people-process objectives.  Cataloging and privacy management is handled on a variety of data sources independently managed by different groups.  Supporting the different areas will require an ability to interface with technical enablers, architecture, business owners and leaders in different areas to drive adoption and technical support.  A strong product mindset coupled with excellent communication skills are required to effectively influence multiple levels of leadership to deliver on prioritized business outcomes.


    Rolling out in a self-service model will involve gaining organic buy-in that reduces technical hurdles and promotes excitement/engagement from the user community.  Allstate’s innovative approach to data governance involves cutting-edge solutions involving vended and homegrown capabilities.


    • Proactively contribute to the common vision and communication, including living into the enterprise commitment of treating data as a corporate asset.
    • Translate business requirements to enable data management capabilities around creating, curating, and managing data definitions and taxonomies, datastore structural information, business data flows, technical data lineage, and sensitive data discovery in an ambiguous, fast-paced environment.
    • Facilitate information gathering sessions to onboard and support user community. Partner with user community to align on which data management solutions meet their needs
    • Develop and author data management process documentation to educate the user community of best practices and provide guidance and recommendations on implementation.
    • Partner with team members to produce high-quality people onboarding and technical walk-through documentation in the form of Playbooks, Job Aids, Training Courses, How-Tos and Video Tutorials.
    • Drive problem solving and issue resolution to ensure task completion by establishing priorities and resolving conflicts with team members, functional mangers, and senior leaders.
    • Identify technology and process constraints, driving mitigation strategies for complex and/or critically important initiatives.
    • Manage complex work through a cohesive plan that outlines objectives, timelines, risks, and deliverables, ensuring the most important work moves forward. Proactively and clearly communicate risks, issues, and status to leadership at multiple levels.



    So, what are the essential criteria to apply?


    • All candidates must evidence an existing right to work in the UK
    • A minimum of 4 years technical writing and/or executive slide presentation experience
    • Experience recording voice-overs and screensharing for video tutorials
    • Ability to design and lead dynamic projects that are complex and/or critically important
    • Advanced ability to simultaneously manage multiple complex and ambiguous projects given aggressive timelines
    • Advanced ability to develop and/or revise tactics to support changing strategies and direction
    • Effective written and verbal communication skills; able to clearly communicate project decisions to leadership at multiple levels
    • Experience navigating both business and technical workspaces.




    We also have some desirable criteria


    • Knowledge of data governance and/or metadata management principles
    • Experience designing information or marketing sites, business process documentation or executive-level summary decks.
    • Story-boarding learning courses, technical demonstrations and/or instructional videos.
    • Experience working within agile methodologies
    • Understanding of vended data management toolsets such as Informatica Axon Data Governance, Informatica Enterprise Data Catalog, Collibra Data Intelligence, Alation Data Catalog Platform, Atlas, Infosphere, etc
    • Enterprise cataloging experience
    • Knowledge of Privacy compliance principles
    • Experience in the insurance industry
    • consulting certifications (i.e. BPM, Six Sigma, ASQ, Facilitation)



    What we offer


    As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.


    Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.


    We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.


    We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.


    Apply here: 


    Statement on Fair Employment and Equal Opportunities


    Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.


    We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.


    Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.



    The closing date for receipt of applications is Friday 14th May

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Applications processed via employer's online application form