Wellington IT, the tech partner to the credit union sector, today announces the appointment of Martin Breen to the newly created role of Customer Care Manager.
Martin will be responsible for streamlining and standardising customer support processes and proactively managing the relationship between customers and the support team. He will also work to continuously improve Wellington IT’s customer service and guarantee the best possible care for credit unions by following best practice and working in tandem with customers to ensure priorities are aligned.
Prior to joining Wellington IT, Martin spent six years as Service Delivery Manager at Terex Corporation where he managed the IT support function for its European sites, covering 22 locations throughout Europe and more than 2,000 end users.
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Previously, Martin worked as a Senior Business Analyst with Citi in Belfast, and before that he was a Business Analyst with Bank of America Merrill Lynch’s Dublin office.
Martin is both ITIL and Prince 2 certified and holds a BSc in Finance from Queen's University Belfast.
Speaking about his new role, Martin Breen said: “My previous roles have all been customer facing, and I believe I can bring critical real-world experience to this new position. Not only have I managed previous engagements in line with KPIs and SLAs, I have also strived to implement root cause analysis and problem management and I aim to draw on this experience in my new role.”
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Mr.Breen also added: “The support team are doing some fantastic work and I’m looking forward to delivering best-in-class care to customers.”
Source: Written from press release.
