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NI firms losing up to £30K a year due to technology downtime

  • The average Northern Ireland SME could be losing up to £30,000 due to failures in technology which create downtime and slow time for local businesses. 

    That’s according to service-user research from IT and telecoms firm Outsource Solutions, who said tech downtime is costing local companies a minimum of £250 per IT user each year.

    Terry Moore, founder and CEO at Antrim-headquartered Outsource, said:

    “IT failures are more than just an inconvenience, they are costing local businesses financially. Without the proper support and systems in place, some of our customers could run up costs in tens or even hundreds of thousands of pounds due to the damaging impact of down time. Even a slow-down in systems at the wrong time can have major consequences on productivity and output.

    “In addition, if you consider the potential reputational damage and the risk of losing good staff through the frustration of poor systems when trying to do their job, the costs could be much, much more.” 

    Following the company’s attendance at Northern Ireland’s leading technology event, Digital DNA where Terry Moore was a key note speaker, he highlighted the importance of investing in IT and for IT suppliers to be more innovative in their approach, adding:

    “The traditional ‘break/fix’ model of IT support simply doesn’t work in the interest of today’s businesses, so we need to take a different approach. Because of this, we are now delivering a new-to-market Fully Managed Contract (FMC), providing an agreed level of service for a fixed monthly fee. All of which ultimately protects our client’s bottom line.”

    Outsource was established in 2000 and now has offices in Antrim, Belfast, Cookstown, Dublin and Edinburgh.  Its customers include leading names from the hospitality, engineering, legal, professional services, manufacturing, energy, financial services and food sectors.

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