The driving theory test is a rite of passage for 1.6m drivers annually, and often one of citizens’ first interactions with UK government. This project revolutionised how DVSA delivers the test and candidates’ experience, bringing the service in-house after being outsourced for 19 years, representing one of the most complex digital transformations in UK government.
The new service, delivered against the backdrop of unprecedented demand for Theory Tests caused through pausing testing during COVID-19, is one of the largest online testing initiatives globally, facilitating 3m tests annually and lays the foundations for future transformations including autonomous and electric vehicle technologies.
The DVSA enables motorists to stay safe on Britain’s roads by helping all drivers through a lifetime of safe driving. Kainos and DVSA have been in partnership for over eight years and have developed multi award-winning solutions together.
