Tech Trailblazers

Tech Trailblazer: Adam Brown

  • Name: Adam Brown 

    Role: Associate Product Support Engineer at Proofpoint 

    graduated the from the University of Ulster, Jordanstown after completing a BSc Hons Degree in Information and Communication Technologies. For my placement year I did ainternship program in Hewlett-Packard as Application Support in their European Software Centre (Galway Ireland). 

    am now currently studying for Masters in Cyber Security from Glyndwr University, which I can do remotely which works perfectly, fitting this study around working full time. I have worked for Proofpoint in their Belfast Office for about 2 and half years. Proofpoint is a leading cybersecurity company with offices all around the world. 

    What does your typical day look like?  

    I work in a Product Support Role within Proofpoint for one of the teams which support their email filtering Solution. As this is a Support role, no two days are the same.  

    Daily we work from a support case queue which includes cases raised by our clients, or internal tickets logged by our internal monitoring teams. These cases would mostly be to resolve any problems or issues clients mail filtering clusters may be facing. Such as issues with mail flow, email threatsrequest for changes or additional information on product features. 

    What are you currently working on? 

    I currently work supporting our email filtering Product (Proofpoint Protection Server). This solution filters emails coming and out of a company and applies various rules or customizations. It also filters out any malicious or spam emails. This filtering is done with our various Spam engines and Anti-Virus. I also support a few additional products which tie in with this Product, such as, TRAP (Threat Response Auto-Pull) which when alerted, can pull potentially malicious, delivered emails from an users mailboxCASB (Cloud App Security Broker) which monitors and alerts on your cloud apps for activity such as suspicious logins to their O365 or DLP alerts for files that have been shared or permissions edited etc. 

    What inspired you to join this company in particular? 

    I was studying at Belfast Met in a night class to obtain my CCNA, when a friend on the same course got a job with Proofpoint. He had been telling me about how much he loved it and how interesting the role was. When a position came up in that team, he referred meAfter looking into the company, I knew I wanted to work there as the company was growing rapidly and sounded a great place to work for, which I can confirm it is. 

    Did you always want to work in this industry (tech)? 

    From an early age I have always had an interest in Computing, IT and Technology and this interest influenced the choice of subjects I selected to study in my education, right from my GCSE’s. I had not necessarily at that time knew Cyber Security was the path I wanted to take, as it was a relatively new business requirement. In the last 10 years or so the need for this has grown massively, and Belfast looks to be a hub for Cyber Security with so many big companies choosing to have their offices here. 

    What’s your favourite part about your work? 

    The best part of the job would have to be the role itself. This is an extremely interesting and fast paced job with good satisfaction when you solve a client’s problem. The company itself has a really good work culture. The range of expertise in each of the teams is extremely broad and everyone is very eager and willing to help each other out. It is an enjoyable place to work, and the career opportunities are endless. 

    What would you say to other people considering a job in this industry (tech)? 

    100% Go for itTechnology is the future, if you look back even a relatively short period at how far technology has come, from me handing my GCSE course work in on a 1.44mb floppy disk to now. Practically every house having an Amazon Alexa who at the command of your voice can turn lights, heating, appliances on or even play any song you can think of. So, I’m sure the future developments will be exciting. 

    How do you see the technology you work with impacting on our lives? 

    With more and more of us being online and due to the current pandemic, many of us working remotely the need for cyber security solutions has become essential. This helps to keep us safe and protected doing both our work and daily online activities. 

    What do you consider to be the most important tech innovation or development in recent years? 

    It’s got to be the development of electric cars. Making these more affordable and accessible to everyone not just the super-rich, this is assisting with reducing pollution and cutting greenhouse gases which in turn helps to protect the future of the planet. 

    What tech gadget could you not live without? 

    Garmin watch (Fenix 6) for activity tracking such as Daily Steps, Runs and Cycles, as we all know – “if it’s not recorded on Strava, did it really happen?  


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