Zendesk to create 300 new jobs in Ireland

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  • Zendesk, a US tech company that develops software to simplify and enhance the customer service experience, has confirmed it plans to create 300 new jobs in Ireland, and will move to a new base in Dublin city centre next year to house its fast-growing team.

    Zendesk’s suite of software products include an online system for handling customer support tickets, a platform that uses machine learning and artificial intelligence to automatically deal with customer service enquiries, and a data analytics service that helps companies understand and improve their customers’ experiences.

    Founded in Denmark in 2007 before moving its headquarters to San Francisco two years later, Zendesk set up shop in Ireland in 2012 with just two team members. The company’s Irish office has since grown to 200 people, meaning this latest round of job creation will take Zendesk’s local workforce to 500 when all the roles are filled.

    Colum Twomey, who serves as Vice President of Product Development at Zendesk and also heads up the company’s Ireland office, said: “It’s incredible to see how much we’ve grown over the last five years in Ireland. The local team includes multiple nationalities bringing a variety of skills and plays a key role in both Zendesk’s global product development and EMEA sales expansion.

    “This year we are recruiting for engineering, DevOps, infrastructure, product management as well as Android/iOS development roles. We’re also recruiting for a large number of non-tech roles including in sales, customer advocacy, finance and legal.”

    Welcoming Zendesk’s jobs announcement, An Tánaiste, Frances Fitzgerald TD, described the company’s growing commitment to its Irish operations as “a clear vote of confidence in this country’s international leadership position in technology and professional services, and as a base for European and wider EMEA operations.” He also emphasised the fact that many of the new roles would be technology jobs, saying “I am particularly pleased to see Zendesk create new roles in technical areas, like engineering, infrastructure and mobile development—areas which are driving a global digital revolution.”

    Zendesk, which now has over 100,000 paid customers around the world and 35,000 in the EMEA region alone, will move into its new EMEA HQ in Dublin’s Charlemont Place in 2018.

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