How You’ll Support Our Mission
ESO’s teams are growing, and our software is in demand globally by firefighters, paramedics, hospitals and governments. We are looking for an IT Helpdesk Specialist to provide enterprise-level assistance to our employees. You will diagnose and troubleshoot software and hardware problems and help install applications and programmes. If you are a natural helper, enjoy assisting people with computer issues and can explain technical details simply, this could be the role for you.
You will be a member of our IT Operations team in Belfast reporting to the Director of Information Technology.
What You’ll Be Doing - the day to day
Your responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give internal teams quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact internal teams via phone and/or provide clear, written instructions and technical manuals.
Who You Are - the essentials:
- At least 3 years’ experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- Hands-on experience with Windows/Mac OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (e.g., Jira ServiceDesk, Zendesk, etc.)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
Who You Are - the desirables:
- Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus
- Exposure to working with cloud technologies (e.g., Azure, O365 admin)
Benefits & Perks! You will have fantastic benefits at ESO including but not limited to;
- Life insurance
- Income protection insurance
- A generous pension contribution
- Private medical insurance including optical and dental
- A health cash plan
- Annual health and wellness allowance + cycle to work scheme
- Enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay
- Enhanced short and long term sick pay,
- Great holiday entitlement
About ESO
ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.
Are you ready to Make a Difference?
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Data Privacy
We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with ESO Solutions UK Ltd. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to Lever, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.
