Graduate Production Support Analyst

• Citi’s Institutional Clients Group (ICG) is looking for Graduate Production Support Analysts to join it's Technology team in Belfast. Our Production Support Analysts support and enable the success of our trading businesses— and by utilising a broad range of technologies, our team is at the forefront of innovation. We seek to drive our systems and processes toward scalable, low-latency, high-frequency enterprise systems to support Citi and our aggressive growth strategy.

  Production Support plays an integral part in running and maintaining the production environment for both front and back office applications so that Citi can confidently conduct business and service clients. Our production support analysts use their problem solving and technical skills to quickly resolve any issues, which can vary in severity and complexity and may impact Citi’s reputation or profits. Production support analysts are often ‘the bridge’ between developers and trading, so they quickly become equipped with extensive business knowledge, as well as technical skills.

   

  Your time here will look something like this...

   

  Projects that our Production Support analysts have worked on:

  * Resiliency testing - We need to know that our applications can function in the event of a disaster or on high volume dates (think Covid-19 impact or Elections) so that the business can continue to operate, so our analysts put our systems to the test, simulating disasters so we know the breaking point and how to react in a real life disaster.
  * Improving Production Support Monitoring Techniques - Monitoring is vital to alert support to any issues within the production environment so they can quickly resolve them. Our analysts help to build upon and improve our current platform using street-standard tools such as ITRS and ECS.
  * Design, development and implementation of tooling - Support analysts will have the opportunity to develop applications and scripts to aid themselves and their teams in their job. There are opportunities to work with new and cutting edge technologies such as ECS/OpenShift/Kibana, and well as expanding skillset in established technologies such as Oracle/Unix/Linux to name a few. Our past analysts have implemented solutions that helped develop and hone their software development skills, ranging from excel macros, to python scripts, to C# and Java applications.
  * Organizational and operational efficiency improvements - Within various support teams there are still day to day activities that are being performed manually, so our analysts get involved in efficiency improvement projects to see where tasks can be automated or streamlined to free their time to get involved in strategic projects that can better serve the business
  * Release / Change Management - Your development peers will be writing the application code for new functionality, but our production support analysts will be the ones to perform risk analysis and manage the release of code changes into the live environment. With strong change management techniques, production support analysts help to protect the live systems from unnecessary harm and keep our platforms stable.
  * Incident Management - Major Outages - Despite best efforts, inevitably there are major outages which production support must manage to get our systems back up and running. If this is not managed correctly, the impact on Citi’s reputation and finances could be catastrophic.
  

   

  We provide you with the knowledge and skills you need to succeed...

   

  We’re committed to teaching you the ropes. Though this is a permanent opportunity, you will join a 2-year Graduate Programme. This programme starts around September and will begin with 6 weeks of comprehensive in-class training. Here at Citi, rotational programmes are intended to help you build a broad skillset and accelerate your career growth by gaining exposure to more than one of our App Dev teams. Our rotational programme will help you discover the best fit for your skills and long-term career goals at Citi.

   

  We want to hear from you if...

   

  * You are studying a STEM degree and interested in pursuing a career in technology
  * You have obtained a minimum of a 2:1 in your Bachelor Degree
  * You have been exposed to some form of coding language