Product Support Engineer

• It's fun to work in a company where people truly BELIEVE in what they're doing!

  We're committed to bringing passion and customer focus to the business. 

  Company Overview 

  At Proofpoint, people are at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re customer-focused, collaborative and committed to excellence. Through a culture of diversity, honesty and initiative, we deliver meaningful innovation that helps manage today’s biggest threats. With opportunities in all functions, we offer many exciting reasons to join our team.

  The Role

  Proofpoint is seeking a Product Support Engineer for our Enterprise level products. The successful candidate will be highly experienced in providing excellent customer service and problem escalation/resolution. The role is ideal for those who possess an understanding of email administration and security or DNS, however we will consider other candidates who can demonstrate working in technical environment. Proofpoint offers free on-site parking, highly competitive salary and benefits package.

  Your day-to-day

  • Troubleshoot, resolve and document system and customer problems during the hours of 9am to 6pm Monday - Friday

  • Provide troubleshooting and support of complex technical issues via phone, web based tools and email

  • Advise customers regarding the product's proper use and address specific system issues

  • Training customers and partners on product best practices and features

  • Escalating product defects and issues, driving them towards resolution while managing the customer expectations and communications

  • If needed, candidate will assist customers during installations and configurations

  • A hybrid working model is available with this role 

  What you bring to the team

  • Experience in a technical support/helpdesk environment (experience/knowledge with Email systems and Networking)

  • Strong technical and analytical skills

  • Experience in problem analysis and resolution of software problems

  • Proven ability to function in a self-directed environment

  • Must excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success

  • Innovative thinker who is positive, proactive, and readily embraces change

  • Ability to handle clients professionally during all interfaces

  • Strong written and verbal communication skills

  • Quickly develops as subject matter expert in areas of Proofpoint technologies

  • Experience with Linux is beneficial

  Why Proofpoint

  We are wholly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a pioneer in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. We welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.

  #LI-SS1

  If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!