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Location

Belfast, Northern Ireland

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Customer Adoption Specialist (Customer Success)

  • It's fun to work in a company where people truly BELIEVE in what they're doing!

    We're committed to bringing passion and customer focus to the business.

    Corporate Overview

    Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

    The company is singularly devoted to helping its customers protect their people and is a leader in next-generation cybersecurity.

    The Role and the Team

    The Proofpoint Security Awareness Training (PSAT) Customer Success Management organisation is responsible for delivering a world-class experience for our customers. The Customer Adoption Specialist will be responsible for monitoring and acting on low usage customers in our Commercial segment. The individual will utilize existing data from the PSAT platform and Pendo to identify customers who are not fully utilizing our PSAT product and perform customer outreaches to achieve higher adoption levels.

    Currently home working due to Covid. Return to office will be a hybrid model, offering a flexible balance of office and home working

    Job Requirements

    • Collect, organize, and analyze product usage data from various sources to identify customers that are not fully utilizing the PSAT platform.
    • Develop messaging that highlights the newest capabilities of the platform and reach out to customers to raise awareness and help them leverage those capabilities.
    • Participate in customer webinars as needed to assist in driving product usage to larger audiences.
    • Build a sustainable cadence to ensure a consistent and targeted approach to driving adoption with your customers.
    • Monitor and report on adoption levels to determine level of success of your campaigns and continually refine to increase success.

    What you bring to the team

    • Experience in customer success management, or other relevant experience.  Experience with a SaaS technology company is preferred.
    • Proficient with Excel, PowerPoint and Salesforce (or similar)
    • Experience working with customers in the SaaS industry to drive higher levels of product adoption.
    • Excellent communication and presentations skills.
    • Comfortable in learning new technologies such as Pendo to extract and review usage data to drive awareness and adoption of critical features across the customer base.
    • Ability to manage multiple customers simultaneously.
    • Strong logical thinking skills including the ability to develop, analyze, and draw conclusions that have a positive impact on improving adoption in our Commercial segment.
    • Ability to develop strong customer relationships through information gathering on critical needs.

    Why Proofpoint

    Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. 

    We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtPFPT

     

    #LI-SC1 

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Applications processed via employer's online application form