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Job Details

Location

Belfast, Northern Ireland

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Managed Services Representative, PSAT

  • It's fun to work in a company where people truly BELIEVE in what they're doing!

    We're committed to bringing passion and customer focus to the business. 

    Corporate Overview

    Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

    We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

    The Role

    We are seeking a Managed Services Representative to join our team at our office in Belfast.

    Our Managed Services Representatives guide our Managed Service customers as they plan and implement their Cyber Security Training and Awareness programs. Our representatives bring Proofpoint experience and Best Practices with them.

    As our customer-base continues to grow and our technology solutions are constantly updated, we strive to work efficiently & effectively in a fast-paced, rapidly changing environment. That means we also need to be excellent at time management and prioritizing.

    Our customers rely on us to plan their projects and ensure they go off without a hitch. We’re organized, meticulous and responsive. All details are to be considered before rolling out a program. “If it’s mentionable, it’s manageable.”

    We believe it’s important to have demonstrated the ability to work independently or part of a team. While most of the work we do is independent, we share what we know and step in to assist others on the team in order to meet the needs of all our customers.

    Your day to day

    • Work with customers to plan their annual Security Training and Assessment program
    • Develop implementation and communication strategies
    • Create and launch training assignments, assessment campaigns and status reports
    • Resolve low-level technical issues as they pertain to Proofpoint Security software
    • Follow approved escalation process for all other software concerns
    • Handle a Managed Services account load and keep an updated status for each of the Managed Services customers in our CRM system. Must also provide detailed updates for customer interactions and planning sessions.  

    What you bring to the team

    • Bachelor’s degree or an equivalent combination of education and work experience
    • Excellent written and oral communications skills are mandatory, as is a solid understanding of SaaS
    • Strong interpersonal and customer management skills
    • Demonstrated ability to develop technical skills (experience with HTML, Salesforce, Splunk, Microsoft Excel, Access and Project a plus)
    • Excellent time management skills
    • Adaptive skills, learns quickly, asks questions, and solves and resolves independently
    • High energy, confident, and enthusiastic attitude

    Why Proofpoint

    Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success.  We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply. 

    We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtPFPT

     

    If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Apply Now

Applications processed via employer's online application form