Sustaining Engineer

• It's fun to work in a company where people truly BELIEVE in what they're doing! 

  We're committed to bringing passion and customer focus to the business.

  Company Overview

  At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

  • Build and enhance our proven security platform
  • Blend innovation and speed in a constantly evolving cloud architecture
  • Analyze new threats and offer deep insight through data-driven intel
  • Collaborate with customers to help solve their toughest security challenges

  We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner. 

  The Role

  We are hiring a technical software sustain engineer who is motivated by troubleshooting and diagnosing issues found in the Enterprise Data Protection products and delivering timely and high-quality code and architectural fixes to Proofpoint customers. Strong problem determination, isolation, and root cause analysis skills are required to diagnose and resolve complex technical issues. In this role you will work with the Customer Success Backline Technical Support and Product Engineering teams to address product defects by applying code fixes and patches to Enterprise products and platforms.

  Individuals successful in this role may also have experience as:

  • Senior Technical Service Representative
  • Senior Help Desk Agent
  • Senior Systems Administrator
  • Senior Systems Engineer
  • Senior Network Administrator

  Your day-to-day

  • Provide Advanced Technical Support for current versions of the product to Backline Technical Support team
  • Automate and script daily tasks
  • Proactively identify and prevent customer issues
  • Work with engineering team to implement the bug fixes
  • Build product patches
  • The development of required design changes to resolve operational issues
  • Mentor Backline Technical Support members on the code, problem diagnosis and troubleshooting skills

  What you bring to the team

  • You are an engineer at heart and love working in a team to create great technology to solve challenging problems
  • Scripting BASH/Perl/Python knowledge
  • Hands on Linux experience - feel at home in a terminal
  • Strong analytical, debugging, and troubleshooting skills including use of tools to analyze product logs and support dumps.
  • You have experience with sustaining and maintenance of Enterprise software products and tools
  • “Can Do” attitude, bring on the next challenge!
  • Self-learner / Diligent / Detail oriented / Curious
  • Cross functional communication skills
  • Strong verbal and written communication skills
  • Proactive, have a sense of Ownership/Accountability 

  Why Proofpoint

  As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture! 

  If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!