We are looking for an IT Helpdesk Specialist to provide enterprise-level assistance to our employees. You will diagnose and troubleshoot software and hardware problems and help install applications and programmes. If you are a natural helper, enjoy assisting people with computer issues and can explain technical details simply, this could be the role for you.
You will be a member of our IT Operations team reporting to the Director of Information Technology.
Who You Are - the essentials (Some of the things required to be successful in the role):
- At least 3 years’ experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- Hands-on experience with Windows/Mac OS environments
- Good understanding of computer systems, mobile devices, and other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software (e.g., Jira ServiceDesk, Zendesk, etc.)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
Who You Are - the desirables (It’s a plus if you have):
- Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus
- Exposure to working with cloud technologies (e.g., Azure, O365 admin)
Benefits & Perks
You will have fantastic benefits at ESO including but not limited to; life insurance, enhanced short and long term sick pay, income protection insurance, a generous pension contribution, private medical insurance including optical and dental, a health cash plan, an annual health and wellness allowance, enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay and more!
About ESO
ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.
Are you ready to Make a Difference?
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.