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Job Details




Belfast, Northern Ireland


Commensurate with Experience


2 + years


Business Analyst

  • Our vision is to facilitate collaboration between the prehospital, in-hospital, and post-acute care environments. We believe a seamless integration of data across all three domains allows more time to be spent on improving patient outcomes. To realise this vision, we will build a new, next generation patient registry software platform capable of handling all service lines and patient types.
    You will be essential to realising the idea of a centralised patient registry software-as-a-service offering.  You will be involved in all phases of product development; working in interdisciplinary teams to discover, strategize, implement and launch services that benefit specialty patient registry programs.  
    Reporting to the Director of Product Management you will be part of our Product Management team. 

    What You’ll Be Doing – the day to day 

    You can expect to:
    • Interpret high level business and client requirements to create feature requirements, user stories, and relevant product backlog items which help solve some of the most exciting problems for our clients
    • Reiterate product vision and user research findings to our development team by highlighting proposed features and their business and client value
    • Conduct analysis work and collaborate with developers and designers to understand and fine tune our backlog items ripe for the execution phase, including the creation of acceptance criteria
    • Support your team to ensure that they have everything they need to size, accept and execute on work.
    • Help define releases as a collection of new/incremental features, architectural improvements, and allocations for technical debt.
    • Provide product subject matter expertise to ESO support and implementation staff to create a world class customer experience.
    • Contribute to continuously improving processes and ways of working


    Who You Are - some of the essential things required to be successful in the role

    • At least two years’ experience in a Business Analyst role
    • Experience in product development at a fast-growing software company
    • History working closely with design and development teams and ability to work collaboratively to get results
    • Experience of delving into the details and being able to think about the bigger picture and comfortably discuss creative ideas, tech and user experience
    • Significant experience authoring and managing agile user stories from the user perspective
    • Experience in agile development methodologies
    • Experience of engaging with customers to understand requirements, and support functional or technical product discussions
    • Passion for making customers’ experience as amazing as possible using your creative problem-solving skills
    • Strong communication skills, both written and spoken


    Who You Are – it’s desirable if you have any of the following

    • Real life work experience with JIRA/AHA
    • Agile Product Management Certification
    • Experience managing cloud-based web applications
    Benefits & Perks
    You will have fantastic benefits at ESO including but not limited to; life insurance, enhanced short and long term sick pay, income protection insurance, a generous pension contribution, private medical insurance including optical and dental, a health cash plan, an annual health and wellness allowance, enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay and more!
    About ESO
    ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland. 
    Are you ready to Make a Difference? 
    ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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Applications processed via employer's online application form