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Job Details




Belfast, Northern Ireland


Senior Technical Writer

  • At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
    The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
    Our brand promise : closing the gap between brands and consumers.
    Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

    It’s official: Bazaarvoice is a Great Place to Work in the US , Australia and the UK!
    Exciting opportunity!
    As a Senior Technical Writer, you’ll have an opportunity to become part of a highly creative, collaborative, and successful Technical & Content Writing Team; in an exciting and fast-growing global company. 
    Our documentation team is spread across the US, UK, and India. Even though we’re distributed across the globe, we’re a very close-knit team of diverse people; we connect every day.  
    Our prime focus is to deliver high-quality content that helps our clients to do more with our rapidly evolving suite of solutions. We develop engaging documentation used by 1000’s of companies around the world.  
    You’ll enjoy working on a variety of projects with the support of UX designers, product managers, engineers, and a network of passionate subject-matter experts. Co-creation and collaboration are embedded into our walls.  
    We’re looking for a technical writer who understands how to make technical content clear, concise, and relevant; to produce the knowledge assets that our clients need. This role is ideal for a person who gets up to speed quickly, has the reflex to organize ideas automatically, and pursues information proactively. 
    If you take pride in your work and are passionate about the quality of the work you produce, please apply for this role. 

    Core responsibilities

      • Plan, research, and write documentation of moderate to high complexity
      • Work closely with UX, Product, Engineering, and SMEs to understand how features work in-depth; and produce knowledge assets that clients need
      • Work with UX Designers to provide clear and compelling User Interface (UI) copy
      • Actively contribute to defining our technical writing processes, style guides, and standards
      • Expertise with documentation tools and practices
      • Master the use of our documentation environment/toolset, including the publishing platform and issue-tracking tools
      • Meet deadlines and complete multiple projects on aggressive schedules

    Who’s our ideal candidate?

      • 5 years minimum experience authoring high-quality knowledge content
      • Expert knowledge of English grammar, spelling, punctuation, and usage
      • Strong experience developing content for online delivery
      • Experience reviewing documentation and providing constructive feedback to your peers
      • Familiar with issue tracking systems for task management (e.g. Jira)

    Desirable experience:

      • UX writing experience (crafting UI copy)
      • Using source control tools (such as Git) is a plus
      • Working with single-source documentation processes
      • Familiar with the translation/localization process
      •  Experience working in a distributed team environment, across U.S., APAC, and EU/UK time zone

    Personal attributes:

        • Excellent interpersonal, organizational, and analytical skills.
        • Self-driven and resourceful
        • Ability to adjust easily to changing requirements, schedules, and priorities
    *Samples of original content work are required
    Why join Bazaarvoice?
    Customer is key
    We see our own success through our customers’ outcomes.  
    We approach every situation with a customer first mindset.
    Transparency & Integrity Builds Trust
    We believe in the power of authentic feedback because it’s in our DNA. 
    We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
    Passionate Pursuit of Performance
     Our energy is contagious, because we hire for passion, drive & curiosity. 
    We love what we do, and because we’re laser focused on our mission.
    Innovation over Imitation
    We seek to innovate as we are not content with the status quo. 
    We embrace agility and experimentation as an advantage.
    Stronger Together
    We bring our whole selves to the mission and find value in diverse perspectives. 
    We champion what’s best for Bazaarvoice before individuals or teams.  
    As a stronger company we build a stronger community.
    Commitment to diversity and inclusion
    Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
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