Job Details


Belfast, Northern Ireland


Senior Digital Delivery Manager

  • Join the right team

    At PA Consulting Group we help some of the largest and most complex organisations from across the globe to adapt and excel by adopting digital thinking and ways of working. To us, Digital Delivery is much more than a methodology; it’s the key to building the right leadership, cultural and organisational structure. Our business is made up of some of the world’s smartest Digital practitioners.

    What you’ll do

    The Senior Delivery Manager’s role at PA is to set the team up for success, support them in problem solving and enable them to come up with their own amazing insights and products within constraints. But that doesn’t mean delivery management sits ‘outside’ the team. As Senior Delivery Manager you’ll be in and of the delivery, shoulder-to-shoulder with the team and deep in the detail of the work. You will be an expert practitioner, at the top of your game.

    You’ll be fully client-facing, harnessing the metrics coming from the team, both to help the team improve its own throughput and to inform clients and others about how the teams are delivering. You’ll be an experienced Agile delivery practitioner, with expertise in delivering digital projects, breaking down barriers for your team, developing client relationships and getting into the detail to make things happen. You will work with the Assignment Manager or Partner to ensure our delivery solutions are robust, risk managed and commercially strong.

    You will play a role in the formation and running of high performing teams, where people are excited about the work they are undertaking. This means you are not set in one process or way of thinking but willing to learn new skills and approaches to solve our client challenges.You will spend approximately 85% of your time in the work and 15% of your time supporting the development of the Digital capability and new business.

    About the role

    The big picture

    • Develop a solid understanding of PA’s purpose, goals and vision; and why clients and employees come to PA
    • Demonstrate understanding of and promote best practice of the PA values and ways of working
    • Keep up to date with opportunities issues and trends, and have a point of view, sharing your knowledge generously
    • You are committed to helping build a better PA and able to spot new business opportunities, take a guided role in new business development activities


    Key responsibilities

    • In discussion and agreement with the team, implement the agreed delivery approach and take responsibility for ensuring projects are delivered successfully
    • Clearly communicate delivery approaches and decisions to others and be ‘in the work’ yourself
    • Evolve and codify our Delivery practice, learning and iterating frequently, and coaching others to do so – and document findings, tools and approaches
    • Set an example of what great Delivery Management looks like, ensuring quality and attention to detail is embedded throughout our work.
    • Spot warning signs of things going wrong and provide recommendations to alleviate significant delivery challenges
    • Lead the team to accurately scope, estimate and define effort for complex projects, to create proposals and Statements of Work
    • Make timely decisions, communicate them clearly and action them swiftly.

    The key skills you will require to be successful in this role are:

    Leadership Skills

    • Confidently set up and run project rhythms and routines, with the team and client
    • Be visible to your teams and our clients, and regularly undertake activities to engage and build trust with the team, the client and the stakeholders
    • Get the best out of people by giving enthusiastic and encouraging messages on priorities, objectives and expectations

    Communication Skills

    • Ensure feedback is flowing appropriately, is observed, analysed and actioned by the team to improve delivery practices
    • Maintain clear, calm communication in challenging circumstances, encourage others to do the same and lead by example
    • Excellent presentation skills

    Delivering quality at pace

    • Demonstrate wide-ranging knowledge and skills to deliver, but identify when to ask for help
    • Draw on a reservoir of prior experience and learnings to ensure quality outcomes are delivered on time
    • Work with the internal resourcing team to cast project team members in a timely and accurate way, ensuring the right fit for the work

    Collaboration and partnering skills

    • Effectively manage team dynamics when working across disciplines and other boundaries
    • Be involved in the work and collaborate with team members as part of the creation and solution-finding process
    • Actively participate in the wider Delivery Management Capability, sharing and re-applying skills and knowledge and bringing in best practice

    Sharing and Learning skills

    • Understand the client’s business so as to be able to have discussions confidently
    • Develop enough understanding of the technical domain to be able to recognise the technical risks arising from the development process
    • Lead and understand the delivery practices in use.

    Risk management

    • Analyse and evaluate information and identify risks to make decisions or make considered recommendations to appropriate escalation points
    • Identify the main issues in complex problems and work to clarify understanding or expectations, to seek the best options, pragmatically weighing the complexities involved against the need to act
    • Establish and manage robust governance for programmes and projects, including RACI, dependency mapping, risk and stakeholder management and reporting

    Specialist Skills and requirements

    • Demonstrable commercial acumen, with excellent written and numerical skills. You will be experienced in writing Statements of Work, project approaches and proposals. You will be able to take a guided role in new business development
    • Expertise in estimating, scoping and delivering large scale digital projects and products, using a variety of techniques
    • Experience in running technical/engineering projects and organising teams for Agile delivery, with rapid, iterative delivery using modern digital practices
    • We expect that you will have previous experience of working in an Agency, Consultancy or comparable environment

    You may be required to go into client organisations, as part of delivery teams and set up delivery practices, governance and routines onsite for periods of time, or coach others to do so. You may have direct line management responsibilities

    We believe that diversity makes us a stronger firm and look to employ people with different ideas, styles and skillsets. This diversity stimulates a rich, creative environment – one in which our people develop, and our clients enjoy enduring results. We’re committed to recruiting, promoting and rewarding our people solely based on their ability to contribute to PA’s goals, without regard to their sex, race, disability, religion, national origin, ethnicity, sexual orientation, age or marital status.

    We welcome international applications, but we are unable to offer sponsorship for work permits, so you will need to have the full right to live and work in the UK. Unfortunately, your application will be automatically rejected if you do not have these rights.