Senior Production Support Engineer

• As part of our Digital team, you’ll work alongside colleagues from across PA ensuring processes and practices are put in place to enhance our clients applications and systems ensuring they can perform their daily work on optimised systems while in parallel continuously improving the service, both from a minor feature and service improvement perspective, including the implementation of change to reduce/prevent specific issues, automate processes and improve overall service stability.

  What we’re looking for

  Digital Operations is one of our growing capabilities as we look to provide live operational support and continuous improvement to our clients.

  Within Digital Operations team we are looking for a Senior Production Engineer we skilled in Node.JS and GCP, who can identify problems and develop solutions; implement new features and seek to continually improve client applications. We’re interested in the following skills:

  • Ability to resolve root cause analysis and troubleshoot solutions
  • Experience in identifying efficiency improvements from manual actions to automated processes with a focus on continuous improvement
  • Confident in stakeholder management, incident management, and problem management
  • Experience in using monitoring tools, specifically Grafana & Kibana
  • High level of technical skills across the following technology stack:
    • At least 2 years of experience using Node.js.
    • Code, test and operate Node.js based services.
    • PaaS driven architectures in GCP.
    • Familiarity with GCP and their key services.
    • Understanding of DevOps pipelines –using Terraform & GCP Cloud RUN.
    • Effectively use tools and ingenuity to identify and fix defects before they become a problem.
    • Understanding of microservices architecture.
    • Understanding of application integration, event driven architecture and integrating multiple microservices.

  What we're looking for

  As a Senior Production Engineer you will be working within (or potentially leading a team) responsible for ensuring bugs are analysed and fixed within defined timeframes according to SLA’s; identifying and implementing features that will ensure continuous improvement of client applications through performance optimisation, and process improvements.

  You could be working alongside, mentoring and supporting delivery and support colleagues within a shared service team or a dedicated team in a larger multi-supplier setting.

  About us

  We believe in the power of ingenuity to build a positive human future in a technology-driven world. As strategies, technologies and innovation collide, we create opportunity from complexity.

  Our diverse teams of experts combine innovative thinking and breakthrough use of technologies to progress further and faster. Our clients adapt and transform, and together we achieve enduring results.

  An innovation and transformation consultancy, we are over 3,200 specialists in consumer, defence and security, energy and utilities, financial services, government, health and life sciences, manufacturing, and transport. Our people are strategists, innovators, designers, consultants, digital experts, scientists, engineers and technologists. We operate globally from offices across the UK, US, Europe, and the Nordics.

  Bringing Ingenuity to Life.