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Job Details


IT Consultancy



Closing Date

2021-05-20 23:00:00


Senior Configuration Management Consultant (remote working)



    About Us


    At Allstate Northern Ireland, we believe it’s more than just a job.  We believe in allowing our people to choose the direction of their careers.  It’s about you, your future and where you want to get to.


    Opportunity is the hallmark of the Allstate career experience.  We invest heavily in our employees, offering long term career development, personal growth and investment in new technologies.  Every day is different, with new ideas, challenges, and rewards — no matter which team you join.


    We believe that inclusive diversity is crucial to creating a culture of mutual respect where the strengths and talents of each individual are recognised.  We like to leave things better than we found them and deliver results.  We do all of this while having fun and exploring personal passions.


    Join our team and you’ll find challenge and reward in a culture of innovation, support and balance.


    Allstate operate a very flexible hybrid working model with a blend of remote and office working for NI based employees.  Employees based in GB will be employed on a permanent remote working contract.




    Belfast / Derry - londonderry



    Your role in the team


    As a member of Allstate’s Compute Services division, the Configuration Management Consultant will be responsible for driving key deliverables both for strategic initiatives and operational support activities for the Enterprise Configuration Management team.   


    Reporting to the Senior Delivery lead, the Consultant will ensure the implementation of pragmatic and best practice solutions on process and data to enable optimized execution of the Configuration Management delivery plan. The consultant will work across multiple workstreams to collaborate on the ServiceNow Configuration Management Database (CMDB) operational activities and integrations. 


    This is a fantastic opportunity to fulfil a key, hands-on technical role in a global team using industry-leading technologies to enable strategic solutions such as Event Management toward achieving Artificial Intelligence Operations. The deliverables of the team have visibility to the top of the organization and the successful candidate will have the opportunity to make an impact that is Enterprise wide. 


    • Contribute to the organization’s analytic capabilities
    • Develop and apply data driven insights to identify opportunities to improve quality
    • Drive strategy through design and implementation of Configuration Management processes
    • Develop and apply data driven insights to identify opportunities to improve quality through data, process, policy, training or technical changes to systems.
    • Use process and data analysis from multiple sources to develop and measure KPIs that improves the health of the CMDB and promotes value to consumers and stakeholders.
    • Day to day analysis of multiple complex data sets using different analytical methods
    • Use process and data analysis from multiple sources to develop and measure KPIs that improves the health of the CMDB
    • Proactively drive continuous improvement 
    • Participate on the appropriate IT Service Management process boards and steering groups and builds relationships with key stakeholders. 




    So, what are the essential criteria to apply?


    • All candidates must evidence an existing right to work in the UK
    • Minimum of 5 years’ IT industry experience. 
    • Minimum of 3 years’ experience of applied Configuration Management concepts, governance and practices. 
    • Minimum of 3 years’ experience of process and data analysis preferably in a technical environment. 




    We also have some desirable criteria


    • Experience of Service Management processes, in particular Configuration Management, preferably using ServiceNow
    • Advanced excel skills 
    • Strong interpersonal skills; effectively influence others to gain alignment on project decisions. 
    • Ability to establish, manage and leverage relationships with internal and external partners. 
    • Strong time management skills
    • Operate independently and effectively in a team-based environment
    • Be a creative problem solver, with an aptitude to think strategically, as well as create compelling visualizations to support communication with stakeholders in driving decision making.
    • Strong time management skills including ability to organize multiple projects and competing priorities. 
    • ITIL and Service Management process experience 
    • Experience of server platforms (Linux or Windows) 
    • Network infrastructure knowledge 
    • Six Sigma Green belt or higher. 
    • Knowledge of SACM portfolio of tools. 




    What we offer


    As a leading employer we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.


    Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.


    We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.


    We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.


    Apply here: 


    Statement on Fair Employment and Equal Opportunities


    Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.


    We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.


    Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.




    The closing date for receipt of applications is Friday 21st May 2021



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Applications processed via employer's online application form