Head of Student Services and Systems

• Reporting to the Director of Academic and Student Affairs, you will work with academic staff and support managers as well as information services technical support at the highest levels in the University. This is a highly visible role across the University, with the business critical focus areas being:

  • Core Student Administration Functions,
  • VLEs, 
  • University’s Strategic Plan and Digital Transformation Roadmap,
  • Service Delivery and Business Processes

  The Head of Student Services and Systems (SS&S) provides high-level leadership and strategic direction for the delivery of the University’s student services and systems functions and takes the key leadership role in the implementation, and ongoing delivery, of the integrated Student Information System and Virtual Learning Environment Support and Development model.

  You will be responsible for leading and managing a large team across three sections- Major Administrative functions, Student Registry Services and the Qsis development team. You will be a resilient, adaptable and a proven leader with the ability to manage conflicting priorities. You will form part of the Senior Management Team within the Academic and Student Affairs Directorate, deputising for the Director in her absence. You will be able to develop strong relationships at a senior level, negotiating and influencing on complex and potentially controversial matters.  

  The successful candidate must have: 

  • A degree or equivalent
  • Training and professional qualification, at practitioner level, in project/programme management.
  • Relevant experience of using formal project management techniques to deliver successful projects.
  • Extensive experience in the delivery of a significant portfolio of system and change management projects, programmes and business services.
  • Substantial management experience, able to demonstrate successful team leadership at a senior level, and the ability to support and develop staff at different stages in their career.
  • Demonstrable change management experience, able to design, implement and manage complex systems and processes with innovation and creativity, and develop a results-orientated, high performance culture.

  Further information about the Department can be found at – https://www.qub.ac.uk/directorates/AcademicStudentAffairs/StudentServicesSystems/

  Salary will be commensurate with stage of career.

  Closing date: Monday 12 April 2021

  Anticipated interview date: Monday 26 April 2021

  Informal queries may be directed to Maria Lee via email: M.Lee@qub.ac.uk 

  Queen’s University Belfast is one of Northern Ireland’s most dynamic and exciting employers with influential and world leading staff impacting on the world around us. We are a magnet for investment, a patron of the arts and a global player in fields ranging from cancer research to environmental sustainability.

  We offer competitive salaries with assured incremental progression year on year within scale, and an annual review of a cost of living increase. At Queen’s we hold work life balance in the highest regard, offering 42 days annual leave and family friendly initiatives. Our generous pension of 21.1% employer contribution and flexible retirement scheme supports our ‘people first’ strategy, and we offer a multitude of development options tailored to help you succeed within your role with us and to support you with your career progression. As an employee, you will be able to access discounted award winning sports facilities, Queen’s Film Theatre and local food and beverage outlets among many others. We are immensely proud of what our University will offer you.

  For full job details and criteria please see the Candidate Information link on our website by clicking ‘apply’.  You must clearly demonstrate how you meet the criteria when you submit your application. For further information, please contact the Resourcing Team, Queen’s University Belfast via email at resourcing@qub.ac.uk 

  The University is committed to equality of opportunity and welcomes applications from all.

  However, our employment monitoring data tells us that individuals from Black, Asian and Minority Ethnic (BAME) communities, people with a disability and those who identify as LGBT+ are currently under-represented at the University. 

  As you may be aware, Queen’s is recognised as one of the most diverse organisations in Northern Ireland. We are committed to ensuring our workplace is a safe, welcoming and inclusive place to work, which is why we subscribe to Equality Charter Marks such as Stonewall Workplace Equality Index, Diversity Charter Mark NI and Athena SWAN.

  It is also why we have established award winning Staff Networks such as PRISM and iRise. These networks provide an opportunity for staff to meet in a friendly, informal way to support each other.  More details on all our networks can be found at https://www.qub.ac.uk/sites/StaffGateway/StaffNetworks/ 

  Ref: 21/108728
  Academic and Student Affairs