IT Placement Opportunity-Technical and Hardware Support

• Title: IT Placement Opportunity-Technical and Hardware Support

  Ref: 12/2/ITP

   

  About Us

  At Allstate Northern Ireland, we believe it’s more than just a job.  We believe in allowing our people to choose the direction of their careers.  It’s about you, your future and where you want to get to.

  Opportunity is the hallmark of the Allstate career experience.  We invest heavily in our employees, offering long term career development, personal growth and investment in new technologies.  Every day is different, with new ideas, challenges, and rewards — no matter which team you join.

  We believe that inclusive diversity is crucial to creating a culture of mutual respect where the strengths and talents of each individual are recognised.  We like to leave things better than we found them and deliver results.  We do all of this while having fun and exploring personal passions.

  Join our team and you’ll find challenge and reward in a culture of innovation, support and balance.

   

  Location

  Belfast / Derry-Londonderry

   

  Your role in the team

  We have year-in-industry placement opportunities starting in summer 2021 for IT undergraduates with a keen interest in Customer Technical Support (including hardware, software and networking). 

  If you have an interest in solving technical issues coupled with a customer centric approach this opportunity is a perfect Job fit for you.

   

  • Optimize employee satisfaction by providing a support service experience that employees find welcoming and appealing.
  • Deliver support services that employees are eager to use.
  • Support includes personalized configuration, troubleshooting, problem resolution and proactive technical advice.
  • Support of mobility devices such as company mobile phones (Android, iOS), iPad, and wireless connectivity support.
  • Application and hardware support for all Managed Desktops (Windows/OSX), printers, network connectivity, VPN etc.
  • Personalized incident management for ticket creation, engineering engagement, escalation and direction, single point of contact for communication status
  • In Belfast, liaise and support Tech Café staff e.g. absence coverage and additional resourcing

   

  Applicants should have

  • Knowledge of, and keen interest in, IT Infrastructure to include;
  • PC – Windows/Apple OS/Hardware
  • Phone – Android/iOS/Blackberry/Windows
  • Conferencing – Video/Audio
  • Possess strong communication and interpersonal skills.

   

  So, what are the essential criteria to apply?

  Should we receive an unprecedented level of applications, we reserve the right to heighten our shortlisting criteria.

   

  • All candidates must be able to demonstrate their right to work in the UK
  • Expected to complete second year of a Computing related degree course by end June 2021 (or third year for relevant IT degrees).
  • Have achieved 2.1 classification or higher in your course modules to date. Please include a full list of module marks from your first year, and any current year to date. Failure to do so will result in the withdrawal of the application.
  • Availability to travel to the US if required.
  • Full clean driving license and access to a car if based in Derry/L'Derry – mileage payments will be available.

   

  *Placement Students who successfully complete their one-year placement with Allstate Northern Ireland may be made conditional offers of permanent employment with Allstate at the end of their placement. These positions will commence post-graduation and will be subject to the student securing a minimum 2.1 classification in their IT degree*

   

  What we offer

  As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.

  Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.

  We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.

  We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.

   

  Apply Here: https://bit.ly/3d6BQRN 

   

  Statement on Fair Employment and Equal Opportunities

  Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.

  We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.

  Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.

   

  The closing date for receipt of applications is Friday 5^th March 2021