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Job Details



Closing Date

2021-02-26 00:00:00


Service Engineer

  • Title: Service Engineer

    Ref: 12/2/SE


    About Us


    At Allstate Northern Ireland, we believe it’s more than just a job.  We believe in allowing our people to choose the direction of their careers.  It’s about you, your future and where you want to get to.


    Opportunity is the hallmark of the Allstate career experience.  We invest heavily in our employees, offering long term career development, personal growth and investment in new technologies.  Every day is different, with new ideas, challenges, and rewards — no matter which team you join.


    We believe that inclusive diversity is crucial to creating a culture of mutual respect where the strengths and talents of each individual are recognised.  We like to leave things better than we found them and deliver results.  We do all of this while having fun and exploring personal passions.


    Join our team and you’ll find challenge and reward in a culture of innovation, support and balance.





    Belfast or Derry/Londonderry


    Your role in the team

    Allstate are seeking a Service Engineer that contributes to the overall design, installation, maintenance, configuration, and integrity of Allstate’s enterprise systems management systems monitoring tools and related software.


    You will be driving of actions to ensure the appropriate research, testing, deployment strategy, analysis, administration, support & problem resolution and maintenance of the environments and hardware/software technology components occur efficiently and that the toolsets provides Allstate a competitive advantage.


    You will have the opportunity to utilize proven systems, scripting and developer skills to execute on highly complex tasks related to hardware/software technology component analysis, integration, and incident and problem resolution.


    You will drive the setup of effective end-to-end system performance and reliability monitoring and provide data and alerts to help avoid issues or to troubleshoot outages should they occur; design, develop and integrate solutions that improve the client experience.


    • Manage the day-to-day maintenance of monitoring systems, engineering solutions and their integration into broad environment
    • Lead team meetings and ensuring workflow where required
    • Mentoring team and peer group
    • Drives opportunities for improvement both in the tools managed and the systems being monitored. Pushing technologies where appropriate to open source cloud solutions



    So, what are the essential criteria to apply?


    • All candidates must be able to demonstrate their right to work in the UK
    • Minimum of 2 years’ experience in an IT environment in a development, support or configuration management role;
    • Strong skills in systems management and experience with implementation (Design, Implementation, Configuration, and Management)
    • Ability to apply knowledge of tools to create solutions which are maintainable, follows enterprise patterns, and address new requirements.
    • Drive and reviews efforts to research, design, plan and maintain new or existing hardware and software technology components.
    • Ability to utilize advanced systems, scripting and developer skills to develop methodologies to implement, integrate, and maintain new and emerging enterprise-wide systems hardware/ software technology components.
    • Provide leadership and technical guidance in project management, planning, task definition, estimating, reporting, scheduling, and workflow
    • Direct, review and validate the work of more junior engineers serving as Subject Matter Expert for requirements within areas of responsibility



    We also have some desirable criteria


    • Scripting languages (Powershell, VBScript, etc.)
    • Network concepts (Ports, Protocols, Addressing, Subnets, etc.)
    • Knowledge of Allstate Firewalls



    What we offer


    As Digital DNA’s Workplace of the Year 2020 winners, we offer a generous benefits package that includes flexible annual leave entitlement, dental and healthcare insurance, an attractive pension package and discounts on gym memberships, public transport and parking.


    Allstate invests heavily in your development, as an employee you will have access to multiple world-class learning platforms and courses from our award-winning in-house Learning & Development team.


    We pride ourselves in providing clear career paths and opportunities for internal mobility allowing you to further develop within the organisation.


    We encourage a better work life balance and you’ll have the opportunity to apply for various flexible working arrangements.


    Apply Here: 


    Statement on Fair Employment and Equal Opportunities


    Allstate NI wishes to ensure equal opportunity is given to all job applicants.  This company will not discriminate on the grounds of race, gender (including gender reassignment status), sexual orientation, religious belief, political opinion, marital status, age or disability.


    We are an equal opportunities employer. We welcome applications from all suitably qualified persons. However, as women are currently under-represented in our workforce, we would particularly welcome applications from women. All appointments will be made on merit.


    Applicants should note Allstate NI complete AccessNI background checks on all candidates offered a position.



    The closing date for receipt of applications is Friday 26th February


Apply Now

Applications processed via employer's online application form