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Job Details




Belfast, Northern Ireland


Customs Broker

  • About us

    PwC’s Operate business delivers large operational and managed service solutions for clients to meet regulatory, risk and compliance challenges. With over 1500 staff deployed on large implementation and execution programmes, Operate brings together top talent with a distinctive mix of knowledge and skills. We support clients by providing staff augmentation services, delivering large scale operational programmes and managed solutions. We deliver our client work from a range of locations, providing our clients with cost-effective delivery, access to subject matter expertise and operational excellence disciplines for some of the biggest brands worldwide.

    About the role

    Due to the changes posed by Brexit, we are looking to bring in an experienced Customs Broker to join our growing team and help us continue with our journey.

    Key responsibilities:
    • Directly responsible for the compliant production of UK export declarations, UK import declarations and the preparation and processing of corresponding documentation
    • Trouble-shooting, problem solving and proactively managing the compliance of the entire customs process, working with all necessary elements of the business to deliver compliance with the overall objective of achieving 100% compliance for all declarations created
    • Ensuring that customers are customs compliant and that documentation received is correct
    • Checking and producing documentation to ensure Import and Export consignments are in compliance with HMRC rules and regulations
    • Consult with HMRC Agents to ease passage of goods through the Import and Export processes, when required
    • Ensuring / applying the correct tariff codes to consignments are being used
    • Contacting shippers / suppliers to obtain relevant paperwork in relation to an import shipment
    • Working with the team daily to ensure all tasks are completed to satisfaction and on time
    • Ensuring the relevant branch personnel are adhering to the prescribed process and are performing the task to the highest level of compliance
    • Speaking to customers proactively, to assist them with their queries, sharing knowledge and expertise and instilling customer confidence

     Qualifications & Experience

    • Previous operational customs experience, ideally at supervisory level, in a freight forwarding, customs broker, customs agency or a customs department
    • Excellent practical knowledge of customs processes and regimes at an operational level
    • People person, who can clearly communicate, verbally and in writing
    • Has the ability to demonstrate a detailed understanding of key principles for the role e.g. import/export procedures, tariff classification and duty structures, valuation, origin, export controls and specialist regimes (for example, CFSP, IPR, OPR or similar)
    • Works effectively as part of a team, with a strong ethic to support and help in order to achieve team objectives as well as individual role objectives
    • Good analytical skills, commercial aptitude and professionally sceptical mindset (ability to identify issues, understand complex problems, draw sound conclusions)
    • A strong desire to learn, a willingness to share knowledge and a strong team ethic
    • The ability to coach and develop others
    • Enthusiastic, diligent and energetic with a flexible approach in a rapidly changing environment
    • A proven track record of providing exceptional service and establishing and maintaining strong relationships
    • The ability to manage time, prioritise tasks and work under tight deadlines
    Not the role for you?

    Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

    The skills we look for in future employees

    All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’ and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.

    Learn more here:


    Valuing Difference. Driving Inclusion.

    We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.

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Applications processed via employer's online application form