Technical Support Manager

• Fiexed term Full Time – Mar 2021

  Closing Date: 12noon Tuesday 19th December 2019.

  As Technical Support Manager for Translink, you will deliver the customer ticketing offering, providing maintenance, technical support and fault resolution for the ongoing daily operation of all Translink’s ticketing hardware and software.

  Translink, as Northern Irelands railway provider, has a strategy to maintain and grow passenger and network capacity with plans to introduce higher speed service, track upgrades, station refurbs and new builds, refurbishment of trains and upgrade ticketing systems.

  *Please note that detailed application forms must be submitted online before 12noon Thursday 19th December so early application is advisable*

  As Technical Support Manager you will join the Finance Team. Your new role will include but not be limited to the following:

  · Sole responsibility for programming and configuration of all technical aspects of ticketing equipment and all associated software.

  · Ensure the fares management systems and all complex associated files and software are maintained, configured and programmed as required.

  · Perform detailed software testing of all new ticketing products and services.

  · Write and run SQL queries used for data mining on Translink Smartrak & Merit databases.

  · Provide technical support including regular ‘Out of Hours Callout’.

  · Work closely with Flowbird technical support staff, technicians, maintenance staff and Translink Ticket Machine Engineers.

  · Co-ordinate implementations of new ticket machines, ticketing PC’s and/or new equipment or software.

  · Act as the main point of contact for IT with regard to Translink’s Ticketing System.

  To be considered for this role you will have:

  · Significant experience with development, programming, testing, implementation and support of distributed systems or devices in a customer facing environment

  · Experience in translating business operational requirements into functional deliverables which can be used practically in a business environment.

  · Possess an IT degree OR alternatively possess a business degree with an IT qualification OR possess a degree with a minimum of 2 years’ relevant experience in managing complex IT systems

  · Experience of investigation and fault-finding on individual devices and software applications

  It would be Desirable if candidates had the following:

  · Experience in data report writing including SQL query writing and execution.

  · Experience in managing staff providing front line support to both internal & external customers.

  (A full job specification and application form can be provided upon application)

  To apply for this " Technical Support Manager" role please select the button shown and we will contact you upon receipt of your application to discuss the role specifics in more detail.

  To speak with one of our Civil Engineering Consultants and hear more about this role please call Damien or Anne on 028 9031 2009

  Please also be aware that any correspondence or discussions related to this opportunity will be conducted with the utmost of confidentiality.

  This vacancy is being advertised by Wellington Professional Recruitment Ltd. The services advertised by Wellington Professional Recruitment Ltd are those of an Employment Agency on behalf of our client.